Officer - Fraud Prevention- Emirati Talent

Job Purpose:

The Fraud Prevention Officer will support the Head/Manager of Fraud Prevention Unit in maintaining and continuously strengthening the Bank's fraud risk management framework. The role encompasses end-to-end responsibility across fraud monitoring, detection, investigation, reporting, and prevention. This includes conducting comprehensive fraud risk assessments, managing data analytics and reporting, and ensuring timely identification and escalation of suspicious activities. The incumbent will also support the overseeing of whistleblowing review processes.

Additionally, design, deliver, and promote fraud awareness and prevent training programs across the organization. The Fraud Prevention Officer will also play a pivotal role in reviewing and enhancing preventive measures. In addition, the role involves recommending and supporting system and process enhancements to strengthen early fraud detection, improve management information (MI) quality, and enhance overall fraud control effectiveness.

Main Responsibilities and Accountabilities:

Support the Head and Manager of Fraud Prevention & Investigation (FPI) in maintaining the Bank's fraud risk management framework, including fraud monitoring, detection, investigation, and reporting processes.

Assist in conducting comprehensive fraud risk assessments across business units, prepare risk review reports, and recommend action plans to address control gaps and mitigate fraud risks.

Manage the assimilation and analysis of fraud-related data across all fraud types and products, ensuring the preparation of accurate and timely management information (MI) and consolidated fraud reports.

Perform daily transaction monitoring to identify and escalate suspicious activity promptly, ensuring appropriate follow-up and resolution.

Conduct and document fraud investigations in accordance with approved procedures, prepare investigation reports, and ensure recommendations are tracked through to closure.

Coordinate closely with Legal and Compliance to support regulatory filings (e.g., CBUAE notifications, STRs, SARs, blacklisting) and ensure adherence to reporting timelines.

Maintain comprehensive fraud logs, databases, and case management trackers, including card fraud and remedial action trackers.

Provide oversight of the whistleblowing framework, ensuring confidentiality, appropriate escalation, and compliance with policy and regulatory requirements.

Conduct conformance testing and validation reviews in line with the approved SOP, documenting findings and tracking corrective actions to completion.

Utilize data analytics and investigative tools (including mapping techniques) to identify emerging risks, high-risk trends, and potential control failures, and propose preventive measures.

Advice on improvements to system capabilities, fraud controls, and MI outputs to enhance early fraud detection and prevention.

Conduct periodic verification of retail credit-related documentation and data in accordance with relevant policies and SOPs.

Stay informed of current and emerging fraud trends, schemes, and typologies within the market, and integrate learnings into internal control measures.

Prepare and submit periodic, ad hoc, and regulatory reports, including those mandated by the Central Bank, within required timelines.

Assist in designing, preparing, and delivering fraud awareness and prevention training sessions across the organization.

Recommend policy and procedural amendments where necessary to strengthen the Bank's overall fraud risk management framework.

Collaborate with business and risk management functions to enhance reporting, escalation, and fraud risk event analysis.

Perform any other tasks or assignments delegated by the Head/Manager of FP Unit or Head of Operational Risk.

Education:

Bachelor's degree in business or any university degree in related field.

Professional / Technical Qualifications / Diplomas:

Certifications in fraud examinations, financial crime, anti-fraud, AML, or related fields (e.g., CFE, CFCS, CAMS) are preferred.

Training in fraud risk management, transaction monitoring, investigative techniques, or operational risk is an added advantage.

Experience:

At least 3 years of fraud risk management in a similar role.

Other Skills Required for the Job:

Strong analytical skills with the ability to interpret data, identify red flags, and detect unusual patterns or behaviors.

Solid understanding of fraud typologies, financial crime risks, and regulatory reporting requirements.

Proficient in using fraud monitoring tools, case management systems, and Microsoft Office (Excel, PowerPoint, Word).

Excellent written and verbal communication skills, with the ability to prepare clear reports and present findings.

Strong attention to detail and the ability to manage multiple tasks, meet deadlines, and work effectively under pressure.

Ability to collaborate with internal stakeholders (Legal, Compliance, Operations, Business Units) and maintain confidentiality at all times.