Officer- IT Business Relationship Management

Position: Officer- IT Business Relationship Management

Group: Information Technology

Primary Job Purpose

The role holder is responsible to coordinate, monitor, and support the day-to-day activities of the IT Business Relationship Management, involves collaborating with stakeholders to understand business requirements, translating them into technical specifications, and facilitating the development of IT solutions to help achieve the Bank's strategic business objectives while helping to maintain compliance to laws, policies and regulations.

The job holder must therefore have the necessary knowledge and understanding of the related processes together with their implications, and is expected to analyse, address, track and successfully resolve requests and issues within the area of responsibility, as well as to help ensure meeting the service quality requirements and performance benchmarks.

Job Roles & Responsibilities:

Operations, Review and Reporting

Understanding

• Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department

Fieldwork

• Collaborate with business stakeholders to gather, analyse, and document business requirements related to IT projects and initiatives.
• Translate business requirements into clear and detailed technical specifications for development teams, ensuring alignment with bank policies, standards, and regulatory guidelines.
• Conduct thorough business process analysis to identify opportunities for improvement, efficiency gains, and automation within existing systems and processes.
• Work closely with software developers, architects, and QA teams to ensure the successful delivery of IT solutions that meet business needs and quality standards.
• Conduct user acceptance testing (UAT) and facilitate user training sessions to ensure successful adoption and utilization of IT solutions.
• Monitor adherence to procedures and controls in area of responsibility and report incidents and violations to reduce risk

Reporting

• Generate and circulate scheduled periodic and requested ad-hoc reports ensuring their accuracy and timely delivery

Stakeholder Management

Internal Interactions

• Participate in the various cross-functional committees/team discussions for multiple purposes to achieve optimal service efficiency
• Continuously coordinate and collaborate with IT teams, as well as wider business and control units for effective and efficient process support

External Representation

• Maintain continuous interaction, coordination and collaboration with relevant external System and Service Suppliers

Job Specifications

Educational Qualification(s)

• Bachelor's degree or equivalent in a related field

Experience

• Minimum experience

1. Officer: 2 Years
2. Senior Officer: 4 Years

• Strong analytical, technical, interpersonal and communication skills
• Knowledge of business operations, system requirements, and IT processes

Language(s) known

• English (Proficient)
• Arabic (Proficient)