Job Description
1Job Title: KYC Officer KYC RemediationDepartment: Service
Direct Supervisor: Service Manager KYC RemediationJob Number
2
Job Purpose
Ensure delivery of the KYC remediation target within minimal rejects.
3DimensionsOperating Expense Budget
NA
Number of Staff
NIL
Capital Exp. Budget
NA
Other
KPI e.g.
Revenues
NA
4Key Result Areas
- Ensure that the KYC documents and information obtained from the customer meet all standards as per the AML/Sanctions Policy of the Bank
- Review appropriateness of Risk levels assigned to customers and ensure documents obtained are in line with the requirement of the risk level
- Check for actual vs projected Business activity and the feasibility
- Achieve monthly remediation targets for self
- Identify and develop opportunities for seamless KYC remediation.
- Ensure there is daily calling to the customers and fixing appointments as appropriate
- Ensure documents are picked up as per appointment and there are no complaints
- Support the KYC Coordinator with relevant information (to update the MIS) on a daily basis
- Ensure that KYC documentation errors is kept at minimum
- Ensure that KYC documents, Call reports are stored on a daily basis
- Participate in all activities like morning huddles, training, coaching, complete mandatory training
5Operating Environment, Framework and Boundaries, Working Relationships
- The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank's KYC policy.
- Candidate must effectively / actively liaise with his superiors within the business unit to achieve business objectives
6
Problem Solving
- Hands on stakeholder management required to ensure effective and timely remediation of KYC
- Incentives are tracked and paid to staff and assist in any queries.
- Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.
7
Decision Making Authority & Responsibility
- Responsible for approving KYC documents for updation by CAMS in Flex
8
Knowledge, Skills And Experience
- In depth Knowledge of KYC documentation
- Knowledge on systems used by the Bank
- Graduate any discipline with 5-6 years banking experience
9
Behavioral Competency
COMPETENCY Level (1 4)
(1-Basic 4- Sr. Managerial)
Committed to Result
3
Communication Skills
2
Influencing & Negotiation skills
3
Customer Focus
2
Attn To Quality And Detail
2
Recommended By
Marwa Albalooshi
Senior Vice President, Head - Client Service & KYC, Business Banking I Business Banking - Customer Service & Quality
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Concurred By
Rajeev Chalisgaonkar
Head Business Banking
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