Location: Signature Business Centre, Riyadh – Saudi Arabia
Type: Full-time
Department: Revenue Operations
Work Setup: Onsite
About ZIWO
ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
As a fast-growing B2B SaaS startup, we're building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
About The Role
We are looking for a detail-oriented
Onboarding & Network Delivery Specialist to support the successful onboarding, activation, and technical delivery of new clients on ZIWO's platform. In this role, you will combine customer onboarding coordination with hands-on technical implementation, ensuring clients are properly configured, network-ready, and operational while collaborating closely with internal teams and clients.
What You'll Be Doing
- Assist in planning, scheduling, and executing onboarding sessions and client communications
- Support customers in setting up ZIWO platform configurations and activation requirements
- Conduct technical readiness checks, including basic network and VoIP validation
- Assist with VoIP setup, SIP configuration, and connectivity troubleshooting during onboarding
- Guide clients through onboarding documentation, technical guidelines, and training materials
- Track onboarding and activation progress and escalate technical or operational blockers to senior teams
- Maintain accurate CRM updates, onboarding tasks, and delivery documentation
- Collect client feedback post-activation and support follow-up actions
What You Bring
- Bachelor's degree in Information Technology, Computer Networks, Telecommunications, or a related field
- 2–4 years of experience in customer onboarding, technical delivery, or implementation roles, or networking/VoIP/telecom support in a B2B or SaaS environment
- Strong organizational, follow-up, and task ownership skills
- Working knowledge of networking fundamentals (TCP/IP, routing, firewalls) and basic to intermediate VoIP concepts (SIP, RTP, codecs, QoS)
- CCNA certification required; CCNP is a strong plus
- Ability to communicate technical concepts clearly to non-technical clients
- Fluent in English & Arabic
- Proficient in customer orientation, technical problem solving, communication, networking & VoIP knowledge, and collaboration
Why Join ZIWO
- Competitive salary and comprehensive benefits
- Dynamic, collaborative, and supportive work environment
- Collaborate with high-performing teams
- Contribute to a tech company transforming customer communications in the MENA region
- Clear pathways for career growth and professional development
ZIWO is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
