Job Summary:
The Event Registration Coordinator is responsible for managing and supporting all aspects of online and onsite conference registration. This includes handling delegate communication, registration systems, payment processing, and onsite support during events. The role requires excellent organizational and communication skills, with the ability to work under pressure and adapt to dynamic event environments.
Key Responsibilities:
- Manage online/onsite delegate registration, abstract submission, and hotel coordination
- Handle daily participant queries regarding registration, payments, support, and visa documents
- Draft and send communications and updates to all registered participants
- Support Team Leader/Manager with onsite event delivery
- Assist with onsite setup and learn event tech hardware processes
- Process payments and generate pre- and post-event reconciliation reports for clients
Work Conditions:
- This is a delegate management-heavy role requiring extended computer work and availability during extended hours based on project needs.
- Role involves frequent travel to Dubai Exhibition Centre and EXPO pavilions.
Qualifications:
Education:
Certification or diploma in IT, Tourism, Event Management, or Hospitality.
Experience:
- Minimum 2 years in the event industry.
- At least 1 year of hands-on experience in onsite registration and event technologies.
- Experience in a convention or exhibition center is preferred.
Skills and Competencies:
- Proficient in MS Office (Word, Excel) and registration software/platforms.
- Comfortable communicating with participants and resolving onsite registration issues.
- Familiarity with scanning devices and data entry for participant check-in.
- Strong attention to detail, time management, and customer service skills.
