Operations Coordinator

Join Our Team :)

Whether you're seeking a new challenge in operations or looking to grow your career within a dynamic and supportive work culture,Salahlyis the perfect place for you.

We are transforming the home services industry in Egypt and we invite talented coordinators to join our journey.

We're not just a company, we're a family!

We believe in teamwork, respect, and continuous development. Your success is our success.

Who We Are

Salahly is a leading home maintenance and repair service provider known for delivering high-quality, reliable, and efficient solutions to households and businesses.

With a powerful presence in Upper Egypt and a strong expansion strategy, we are reshaping how customers access home services by connecting them with skilled and trusted technicians.

Job Title:Operations Coordinator

Department: Operations (Technicians + Customer Service)

Reports To:Operation Manager

Job Location:Fifth settlement Cairo

What Will You Do

As an Operations Coordinator, you will play a key role in running and improving daily operational performance across the Upper Egypt sector. Your responsibilities include:

Oversee daily scheduling, dispatching, and job allocation to ensure high service quality.

Support and guide coordinators & technicians to meet service SLAs and operational KPIs.

Monitor daily performance dashboards: SLA, utilization, on-time arrival, FTF, AHT, CSAT/NPS.

Ensure accurate job intake, documentation, follow-up calls, and closure on CRM.

Coordinate with the Operations Manager to manage shift plans, workload balancing, and capacity planning.

Handle escalations from customers and technicians, ensuring quick and effective resolution.

Conduct daily reviews with the ops team; identify gaps and support corrective actions.

Ensure compliance with SOPs, safety procedures, and quality standards in every job.

Track inventory, tools, uniforms, and spare parts movement with full accuracy.

Support onboarding and training of new coordinators and technicians.

Assist in preparing weekly/monthly reports for the Operations Manager.

What Are We Looking For

We're searching for someone who combines operational discipline with strong communication and leadership skills:

Bachelor's degree in Business, Engineering, or a related field.

02 years of experience in operations, field services, logistics, or marketplace environments.

Strong background in scheduling, dispatching, and customer coordination.

Experience leading small teams or acting as a focal point for daily operations.

Solid understanding of SLAs, quality metrics, and workforce management.

Tech-savvy: CRM, call systems, spreadsheets, dashboards (Excel/Sheets).

Strong communication skills in Arabic (English is a plus).

Problem-solver, organized, patient, and comfortable with field presence when required.

Background from service-related industries is highly preferred.

What We Offer You

We believe you will love being part of Salahly!

Competitive salary + performance-based bonuses

Social & Medical Insurance

Career growth pathways as Salahly expands in Upper Egypt

A supportive work environment that values innovation and teamwork

Continuous training programs to grow your technical and leadership skills

An inspiring culture that promotes ownership, learning, and equality

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