About Us
Hoist Group by Planet is a leading Networking Technology partner within the EMEA branded Hospitality Sector, offering integrated solutions built around its core service proposition. This includes the design, procurement and building of complex IP Networks, and the layering of a suite of application including High Speed Internet Access, IPTV & Casting over these networks. Our solution is backed up with 24x7x365 comprehensive support and a range of tools to enable our customers to extract the maximum value from their investments.
In recent years, we have experienced significant growth, expanding our services and global presence. And with strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach further.
Role Overview
The Operations Delivery Manager plays a pivotal role in coordinating operational, procurement, financial, and project delivery activities across the region. This role ensures that business processes run smoothly, projects meet Hoist standards, and partnerships are strengthened to drive sustainable growth.
What You Will Do
Operational Support
- Collaborate closely with the Director of Operations to coordinate daily business activities and reporting.
- Ensure operational workflows are efficient and aligned with organizational objectives.
Procurement & Logistics
- Collaborate with the Procurement Manager in daily coordination and drive market solutions to accelerate procurement and logistics.
- Explore and implement improvements to enhance speed, efficiency, and reliability of procurement and logistics across the region.
Financial Coordination
- Work closely with the Finance team to ensure timely payments to suppliers, distributors, and partners.
Reporting & PMO Collaboration
- Collaborate with the PMO Manager to prepare a reliable monthly forecast aligned with business expectations.
- Ensure timely and accurate reporting from both Projects and Procurement teams.
Sales Process Oversight
- Review order documentation submitted by Sales to ensure alignment with Hoist standards and client requirements.
- Make firm decisions to accept or reject projects based on compliance with technical and business requirements.
Project Delivery Management
- Oversee all projects deployed by IDC partners across the MEA region, ensuring timely delivery within budget and driving S2R acceleration.
- Deploy and execute Hoist projects as required to accelerate S2R.
- Prepare the required business report to be shared with project stakeholders and the Head of Operations.
Partnership Development
- Conduct monthly meetings with IDC partners to strengthen business relationships.
- Explore the market to identify and onboard new qualified Installation partners who can add value to the business.
Licensing Oversight
- Manage and control all internal and external licenses required for new projects.
- Ensure compliance with regulatory and organizational standards.
Qualifications
Who you are:
- Bachelor's degree in engineering, Information Technology, or a related field (master's preferred).
- Minimum 710 years of experience in technical management, operations, or project delivery.
- Strong knowledge of procurement, logistics, and financial coordination.
- Proven experience in managing cross-functional teams and external partners.
Key Skills & Competencies
- Excellent communication and coordination skills across diverse teams.
- Strong decision-making and problem-solving abilities.
- Deep understanding of procurement, project management methodologies and standards.
- Ability to build and maintain strong business partnerships.
- Analytical and reporting skills to support business transparency.
Core Competencies
- Leadership Ability to guide teams and make firm business decisions.
- Collaboration Skilled at working across departments and with external partners.
- Efficiency Focused on streamlining processes and accelerating delivery.
- Compliance Ensures adherence to standards, contracts, and licensing requirements.
Why Hoist Group by Planet
Hoist Group is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
