About the Role:
We are seeking a highly experienced Operations Director to lead integrated facilities management operations for elite, high-protocol clients, including palaces, royal residences, and other VIP assets. This is a strategic, client-facing leadership role where operational excellence, discretion, and premium service delivery are paramount.
Key Responsibilities:
- Lead the end-to-end integrated FM operations across multiple high-profile sites.
- Ensure world-class service delivery across hard and soft FM services, hospitality operations, and client-facing functions.
- Manage and develop high-performing teams, including operations managers and on-site FM staff.
- Build strong relationships with elite clients and stakeholders, ensuring service expectations are consistently exceeded.
- Drive operational efficiency, compliance, and best practices across all FM functions.
- Oversee budgeting, resource planning, and reporting for high-value portfolios.
Requirements:
- Proven experience in senior FM leadership roles, preferably in integrated FM for high-protocol, luxury, or VIP clients.
- Strong client-facing, stakeholder management, and leadership skills.
- Deep understanding of complex IFM operations, including both hard and soft services.
- Experience managing premium service delivery standards, hospitality operations, and multi-site portfolios.
- Exceptional strategic thinking, problem-solving, and attention to detail.
- Ability to operate discreetly and professionally in high-profile environments.
Why This Role:
- Lead a prestigious, niche IFM portfolio in Saudi Arabia.
- Influence strategic operational decisions at the highest level.
- Work in a dynamic, challenging, and highly visible client-facing role.
