Role Overview
Environment supporting operational excellence and resilience in live data center facilities. In this challenging Operations Engineer position, you will ensure our mission-critical operations are consistent, audit-ready, and aligned with both local and global operational standards.
Responsibilities
- Manage the end-to-end site takeover process, including transition management, shadowing and reverse-shadowing, readiness assessments, cutover planning, and post-takeover stabilization.
- Implement and enhance incident management frameworks, ensuring prompt escalation, real-time coordination during live incidents, and thorough validation of root cause analyses and corrective actions.
- Oversee preventive and corrective maintenance operations in accordance with reliability-centered maintenance (RCM) concepts and risk management best practices.
- Lead change management initiatives, including impact assessments, rollback planning, approval workflows, and operational risk control in live data center settings.
- Evaluate the operational and maintenance risks of electrical and mechanical systems, such as UPS, generators, switchgear, power distribution, chillers, and cooling systems.
- Monitor and optimize ELV systems and monitoring tools (BMS, EPMS, DCIM), plus fire detection, suppression, access control, and alarm management operations.
- Generate detailed operational performance and management reports, including KPI tracking, trend analysis, and compliance monitoring.
- Maintain audit readiness and accurate evidence management, including maintenance and incident records, change management, and compliance documents.
- Ensure strict adherence to HSE and safe systems of work, including permit-to-work, lockout/tagout, and contractor safety management, especially in critical infrastructure.
- Coordinate operations across multiple sites to standardize practices and ensure alignment with group operational standards.
Must have requirements
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Facilities Engineering, or a closely related discipline.
- Minimum 5 years of experience in data center operations, facility management, or operational excellence roles, including exposure to multi-site operations.
- Demonstrated expertise in site takeover and transition management, including shadowing, readiness assessment, cutover planning, and post-takeover stabilization for live data center environments.
- Proven incident management experience, encompassing escalation procedures and RCA validation.
- Strong foundation in RCM, preventive/corrective maintenance governance, and maintenance risk management.
- Hands-on experience with change management, operational risk control, and rollback planning for live environments.
- In-depth understanding of data center electrical and mechanical systems sufficient to assess operational and maintenance risks.
- Fluency in ELV and monitoring systems, including BMS, EPMS, DCIM, and modern alarm management.
- Solid background in operational reporting, KPI definition, and trend analysis.
- Thorough knowledge of audit processes, documentation practices, and compliance evidence management.
- Proven ability to implement and enforce HSE and safe systems of work in critical environments.
- Understanding of Uptime Institute Tier principles, fault tolerance, redundancy, and avoidance of single points of failure.
- Expertise in developing and enforcing operational governance: policies, SOPs, MOPs, and work instructions.
- Operations assurance, audit methodologies, gap analysis, compliance review, and non-conformance management.
Nice to have requirements
- Professional certifications (e.g., Uptime Institute Accredited Tier Specialist, PMP, ITIL, or similar).
- Experience working in large-scale, hyperscale, or colocation data center environments.
- Track record of cross-regional standardization of operational practices.
- Exposure to smart facility technologies or advanced automation in building operations.
- Strong analytical skills with ability to interpret complex data center performance data.
