Job Title: Operations & IT Support Engineer
Location: Abu Dhabi
Employment Type: Full-time
Role Overview
We are seeking a reliable and detail-oriented Operations & IT Support Engineer to join our team in Abu Dhabi. This role combines application operations (Ops) responsibilities with hands-on IT support, working closely with senior engineers, DevOps teams, and the group's IT governance and asset auditing functions. The ideal candidate is comfortable supporting deployments, performing basic Kubernetes operations, and handling day-to-day office IT needs.
Key Responsibilities
Operations (Ops) Responsibilities
- Handle deployment tickets across multiple environments, ensuring timely and accurate execution.
- Perform basic Kubernetes operations such as checking pods, reviewing logs, restarting services, and applying YAML updates as instructed.
- Support application rollouts and post-deployment verification following standard operating procedures.
- Monitor system health, report issues, and escalate incidents when required.
- Assist with daily DevOps and operational tasks under the guidance of senior engineers.
IT Support Responsibilities
- Provide office IT support including workstation setup, software installation, and basic troubleshooting.
- Support office network operations (LAN, Wi-Fi, printers, basic switch/router tasks).
- Manage IT assets such as laptops, monitors, and peripherals, maintaining accurate inventory records.
- Coordinate with the group's IT governance team on asset audits and compliance checks.
- Document and track all IT equipment assignments and user allocations.
Requirements
- Basic Linux command-line knowledge and troubleshooting skills.
- Familiarity with Kubernetes fundamentals (pods, deployments, logs, services).
- Basic understanding of networking concepts (IP addressing, subnetting, DNS, DHCP, Wi-Fi, printers).
- Experience with IT support tasks such as device setup, OS installation, and software configuration.
- Ability to follow deployment workflows and standard operating procedures.
- Strong sense of responsibility, attention to detail, and clear communication skills.
Preferred Qualifications
- Previous experience in IT support, helpdesk, NOC, or junior operations roles.
- Basic scripting skills (Shell or Python) are a plus.
- Exposure to cloud platforms such as AWS or Azure is an advantage.
- Ability to work in a ticket-driven environment and manage multiple tasks effectively.
