Position Name: Operations Manager
Client: Government (full time and on site position)
Location: Dubai
Department Name: Client Happiness Department (supply chain/logistics)
Role Purpose
The Onboarding Specialist will be responsible for end-to-end onboarding of companies onto a digital platform / marketplace offering logistics, supply chain, warehousing, freight forwarding, and related services. The role ensures that companies are onboarded efficiently, compliantly, and in line with platform standards, while maintaining operational readiness and ongoing engagement with onboarded partners.
This role combines partner onboarding, operational coordination, and platform management, requiring both process discipline and strong stakeholder management skills.
Key Responsibilities
Company Onboarding & Enablement
- Manage the end-to-end onboarding lifecycle of companies, from initial engagement till companies are fully functional on the platform.
- Guide companies through onboarding requirements, documentation, data submission, and platform configuration.
- Ensure all onboarding steps are completed accurately and within defined timelines.
- Act as the primary point of contact for onboarded companies during the onboarding phase.
Platform Operations & Management
- Configure and maintain company profiles, service listings, and operational details on the platform.
- Coordinate internally with product, technical, compliance, and operations teams to resolve onboarding issues.
- Monitor onboarding pipelines, track progress, and proactively address bottlenecks.
- Support ongoing operational management of onboarded companies post-activation, as required.
Process & Quality Control
- Ensure onboarding is conducted in compliance with platform policies, regulatory requirements, and service standards.
- Validate company information related to logistics services, warehousing, transport, and trade-related offerings.
- Maintain accurate onboarding records, dashboards, and reporting for management review.
- Contribute to the continuous improvement of onboarding processes and documentation.
Stakeholder & Partner Management
- Build and maintain strong working relationships with logistics service providers, warehouses, freight forwarders, and related entities.
- Educate onboarded companies on platform features, operating models, and service expectations.
- Coordinate with external stakeholders where required (e.g., regulatory bodies, industry partners).
Required Experience
Essential
- 36 years of experience in onboarding, partner operations, platform operations, or marketplace management.
- Proven experience managing company onboarding for a digital platform, marketplace, or B2B service environment.
- Hands-on experience handling operational onboarding workflows and managing multiple onboarding cases in parallel.
- Experience working with external companies, vendors, or service providers in a structured onboarding environment.
Desirable / Advantage
- Experience in logistics, supply chain, warehousing, freight forwarding, or transport services.
- Knowledge of customs clearance processes, trade documentation, or regulatory requirements related to logistics and cargo.
- Experience working with government, semi-government, or regulated platforms is an added advantage.
Knowledge & Skills
Functional Knowledge
- Strong understanding of digital platform / marketplace onboarding models.
- Good working knowledge of supply chain operations, including warehousing, logistics services, and transport ecosystems.
- Familiarity with customs clearance concepts, trade documentation, and compliance processes is a plus.
Core Skills
- Excellent stakeholder management and communication skills.
- Strong organizational and coordination capabilities.
- Ability to manage structured processes while handling multiple stakeholders.
- Analytical mindset with attention to detail and data accuracy.
- Comfortable working with digital systems, dashboards, and onboarding tools.
Behavioral & Professional Attributes
- Process-driven with a strong sense of ownership and accountability.
- Customer- and partner-focused mindset.
- Proactive problem solver with the ability to work independently.
- Comfortable operating in a fast-paced, evolving digital environment.
- Professional, collaborative, and able to interface with senior stakeholders when required.
