Enjaz Consultancy is looking for a dynamic and results-driven professional to lead and optimize the day-to-day operations of our Citizenship by Investment (CBI) and Residency by Investment (RBI) business. The successful candidate will ensure efficient case processing, strict regulatory compliance, seamless cross-departmental coordination, and the delivery of exceptional client services.
This role is critical in scaling operations, maintaining compliance with international CBI/RBI regulations, and ensuring smooth collaboration between Legal, Sales, Compliance, Finance, Client Relations, and Government Liaison teams.
Key Responsibilities
- Oversee end-to-end operational workflows for CBI/RBI applications, from client onboarding to final approvals and passport issuance.
- Coordinate effectively across internal departments including Sales, Legal, Compliance, Finance, and Client Relations.
- Ensure full compliance with CBI/RBI program regulations, government requirements, and KYC/AML procedures.
- Lead, train, and manage operations, case processing, and administrative teams.
- Develop, document, and continuously improve standard operating procedures (SOPs) and internal workflows.
- Supervise CRM and case management systems to ensure data accuracy, reporting integrity, and workflow efficiency.
- Serve as the escalation point for complex operational or client-related issues.
- Support strategic initiatives, new program launches, and business expansion efforts.
Requirements
- Bachelor's degree in Business Administration, Operations Management, Law, or a related field.
- Master's degree or relevant professional certifications are a plus.
- Minimum 35 years of experience in operations management, preferably within:
Citizenship or Residency by Investment programs
Immigration consultancy
Legal, financial services, or other regulated professional services
- Proven experience in managing multi-jurisdictional, compliance-heavy operations.
- Strong team leadership experience.
- Strong knowledge of CBI/RBI programs and application workflows.
- Excellent organizational, planning, and process-management skills.
- Strong leadership and people-management capabilities.
- High attention to detail and compliance orientation.
- Ability to work under pressure and meet deadlines.
- Excellent communication and stakeholder management skills.
- Analytical mindset with strong problem-solving abilities.
- Proficiency in CRM and case management systems.
- Integrity, confidentiality, and professionalism.
- Proactive, solution-oriented, and adaptable to regulatory changes.
