Operations Manager

We're Hiring: Operations Manager

Join ElTawkeel.com and play a key role in driving operational excellence across our automotive marketplace.

Key Responsibilities

Customer Journey & Operations

* Own the end-to-end customer journey from social media awareness to after-sales service, identifying and eliminating friction points.

* Map and maintain detailed operational workflows for every customer touchpoint, ensuring seamless handoffs between digital and physical stages.

Internal Team Coordination

* Development: Collaborate on feature prioritization, bug tracking, and ensure platform functionality meets operational needs.

* Social Media & Marketing: Align operational capacity with marketing campaigns to ensure lead handling meets quality standards.

* Content & Acquisition: Oversee the accuracy of vehicle listings, pricing data, and specifications.

* Sales & Support: Manage the sales agent team, setting targets for response times, conversion rates, and customer satisfaction.

Partner Ecosystem Management

* OEM Relations: Coordinate with automotive manufacturers to ensure real-time inventory accuracy and smooth vehicle delivery logistics.

* Financing Partners: Manage workflows with banks and leasing companies to streamline credit approvals and payment processing.

* Insurance Providers: Oversee the integration of insurance quotation and policy issuance processes.

* Establish and monitor Service Level Agreements (SLAs) with all external partners.

Operational Excellence & Strategy

* Design and implement scalable operational processes that can grow with the business.

* Develop a comprehensive risk management framework to anticipate and mitigate operational disruptions.

* Define, track, and report on key performance indicators (KPIs) related to efficiency, cost, partner performance, and customer satisfaction.

Qualifications

Required

* Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field. MBA is highly desirable.

* Minimum of 3–6 years of experience in operations management, with at least 2 years in a leadership role.

* Proven experience in e-commerce, automotive, logistics, or fintech sectors.

* Proficiency in CRM systems, Project Management tools (Jira, Asana), and data analysis. Understanding of API integrations is a plus.

* Exceptional stakeholder management, communication, and negotiation skills.

* Ability to work under pressure in a startup environment.

Preferred

* Experience launching digital platforms or marketplaces.

* Background in automotive sales or dealership operations.

* Six Sigma or Lean Management certification.

How to Apply

Send your CV to [Confidential Information] with the subject Operations Manager.