Operations Manager

Company Description Matter is a tech-driven matcha brand focused on transforming the matcha experience through innovative preparation, presentation, and product design. The brand serves as a hub for matcha enthusiasts, offering a diverse menu that showcases matcha's versatility across modern beverages and specialty drinks. Matter emphasizes the health benefits and transformative power of matcha, positioning it as a core ingredient in contemporary, wellness-oriented lifestyles. By combining technology, creativity, and quality ingredients, Matter aims to redefine how people discover, enjoy, and engage with matcha.
Role Description The Operations Manager is a full-time, on-site role based in Egypt, responsible for overseeing daily store operations and ensuring smooth, efficient service delivery. This role includes managing inventory, coordinating supply chain activities, and optimizing workflows to maintain consistent product quality and timely service. The Operations Manager will supervise and support team members, create schedules, and implement standard operating procedures that align with Matter's brand and customer experience goals. In addition, the role involves monitoring performance metrics, managing budgets and costs, and collaborating with cross-functional teams to improve processes, launch new initiatives, and uphold health and safety standards.
Qualifications

• Strong operations management skills, including workflow optimization, process improvement, and resource planning.
• Experience in inventory management, vendor coordination, and basic supply chain oversight, ideally within food and beverage or retail.
• Proficiency in using technology and digital tools for scheduling, reporting, and performance tracking.
• Demonstrated leadership abilities with experience in team supervision, coaching, and fostering a collaborative work environment.
• Excellent organizational and time management skills, with attention to detail and the ability to handle multiple priorities.
• Strong communication skills in English; Arabic language proficiency is a plus.
• Knowledge of hospitality, café, or food service operations and familiarity with hygiene, safety, and compliance standards.
• Bachelor's degree in Business Administration, Operations Management, Hospitality Management, or a related field preferred.
• Ability to work on-site in Egypt with a customer-focused mindset and an interest in matcha, specialty beverages, or wellness products.