Operations Manager

Company Description

Zoya is a trusted agency specializing in affordable and exciting travel packages to destinations across the globe. With a team of experienced travel advisors passionate about crafting unique experiences, Zoya helps clients discover exotic locations and hidden gems. The company is dedicated to making travel accessible and creating unforgettable memories through expert planning and curated trips. Based in Egypt, Zoya continues to inspire exploration and adventure for all travel enthusiasts.

Role Description

This is a full-time, on-site Operations Manager role located in Cairo, Egypt. The Operations Manager will oversee daily operations, manage and coordinate cross-functional teams, and ensure the efficient delivery of services. Responsibilities include supervising staff, streamlining workflows, improving processes, managing budgets, handling client relationships, and aligning operational activities with company goals. This position requires an individual with strong organizational and leadership skills who can ensure smooth and efficient operations while driving team performance and customer satisfaction.

Qualifications

• Strong leadership, management, and team coordination skills to guide and mentor staff effectively.
• Amadeus system recommended.
• Excellent organizational and problem-solving abilities to ensure operational efficiency and timely delivery of services.
• MICE operations.
• Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or experience in the travel industry is a plus.