Operations quality manager

10-12 Years

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Early Applicant

Job Description

Job Description

Proven expertise in furniture quality, particularly natural wood and upholstery.
Develop and implement quality strategies focused on furniture paints, and upholstery.
Lead analysis of quality KPIs, defects, and NCRs to drive data-based decisions.
Conduct root cause analysis and implement CAPA to prevent recurrence of quality issues.
Establish and implement SOPs across all furniture internal processes.
Manage and coach the Operations Quality team, ensuring accountability and skill development.
Oversee customer complaints and returns, ensuring timely resolution, root causes and action plans.
Promote a culture of continuous improvement and adherence to quality standards.
cross functional coordination for raw materials and final products samples.

Qualifications

Over 10 years of proven experience
Bachelor's degree in Engineering, Quality, or a related discipline.
Solid experience in furniture Quality in natural wood, paints, and upholstery.
Strong capabilities in data analysis, reporting, and problem-solving methodologies.
Proven leadership, communication, and stakeholder management skills.