Operations & Reconciliation Officer (FinTech)

Job Title: Operations & Reconciliation Officer

Location: Doha, Qatar

Role Overview

The Reconciliation & Operations Officer will be responsible for ensuring accurate and timely financial reconciliations and settlements between Karty, its sponsor bank, and card schemes (Visa/Mastercard/Himyan/NAPS).

The role combines operational execution, compliance oversight, and analytical insight to maintain the financial integrity of Karty's ecosystem, supporting process automation, dispute resolution, and regulatory reporting.

Key Responsibilities

Reconciliation & Settlement:

Execute daily, weekly, and monthly reconciliations between internal ledgers, bank statements, processor data, and scheme files.Validate settlement and clearing files (Visa Edit Package, Mastercard IPM,

TC33/36/47), identify mismatches, and ensure all items are resolved within SLAs

Oversee T+1/T+2 settlements with banks and schemes, and coordinate with Finance for posting and adjustment entries.

Dispute, Refund & Chargeback Management:

Handle chargebacks, retrievals, and reversals through scheme systems (VROL, Mastercom).

Coordinate with Customer Support and Finance to manage refunds and disputed transactions, ensuring complete resolution and accurate accounting entries.

Analyze recurring dispute patterns to identify operational improvements.

Reporting & Data Analytics:

Prepare daily EOD and monthly reconciliation reports with detailed exception analysis.

Develop automated dashboards (Excel/Power BI) to monitor unreconciled items, settlement timelines, and operational KPIs.

Collaborate with product and tech teams to automate reporting and reconciliation workflows.

Compliance & Controls:

Ensure adherence to QCB, PCI-DSS, and card scheme standards across settlement and reconciliation activities.

Perform daily reconciliation of safeguarding accounts, ensuring compliance with regulatory and internal policies.

Maintain complete documentation, SOPs, and audit trails to support internal and external audits.

Work with risk and fraud teams to flag unusual transaction patterns and strengthen operational controls.

Vendor & Partner Coordination:

Liaise with sponsor bank, processor, card personalization vendors, and other partners for operational and settlement-related activities.

Ensure adherence to SLAs, support audits and compliance reviews, and maintain effective communication for issue resolution.

Conduct regular vendor performance reviews and assist in strengthening data exchange and control frameworks.

Operational Efficiency & Improvement:

Participate in automation and system enhancement projects related to reconciliation and settlements.

Support process improvement initiatives, ensuring scalability, efficiency, and compliance across operations.

Document new processes, ensure smooth EOD operations, and support cross-functional coordination between Product, Finance, and Compliance teams.

Required Skills & Experience

• 36 years of experience in financial reconciliation, settlements, or card operations within fintech, banking, or payments.
• In-depth understanding of scheme settlement cycles, dispute and chargeback processes, and reconciliation systems.
• Hands-on experience with Excel, Power BI, and preferably SQL or similar tools for data automation and reporting.
• Familiarity with processor platforms and regulatory requirements (QCB).
• Strong analytical, documentation, and stakeholder coordination skills.

Education

• Bachelor's degree in Finance, Accounting, Economics, or a related field.
• Additional certifications in data analytics, financial operations, or compliance are advantageous.