Operations Supervisor

Operations Supervisor Dubai & Abu Dhabi (2 Positions Available)

JOB ROLE OVERVIEW:

Chaps & Co pride themselves on creating a positive working environment, and it is your responsibility to maintain that within the shop both for clients and team members. We strive to deliver excellence, for both clients and colleagues by maintaining the brand values andstandards.

As an operations support you are responsible for providing essential support to the operations team to ensure efficient and effective business processes. This role involves coordinating activities, managing workflows, troubleshooting issues, and facilitating communication between various departments to enhance operational efficiency and effectiveness.

AREA OF RESPONSIBILITY:

Support the operations team to achieve company goals and targets

Ensure our customer service journey is delivered to the highest level in our shops

Execute and monitor operational processes, policies and brand standards

Coordinate daily operational activities to ensure a seamless customer journey in the barbershops

Support with schedule management process

Manage and resolve customer complaints in a timely and professional manner

Identify and troubleshoot operational issues and provide timely solutions

Communicate with the team to resolve problems and ensure continuity of operations

Maintain accurate and up-to-date records related to operations

Be a point of contact for the team regarding operational matters, and manage any minor concerns

Assist in inventory controls by conducting stock-takes as per SOP's

Provide shop induction, training and support new team members with training on operational procedures and tools

Conduct check in meetings with new joiner and monitor training programs

Identify any training and development needs of new joiners

Assist the training team by monitoring development of team members set out in training programs

COMMUNICATION

Ability to communicate and implement operational objectives set by leadership team

Communicate between teams to support operational goals

Communicate and report any concerns to line manager

Always use positive body language, words and tone

Maintaining a gentleman's environment through friendly, playful and good-natured exchanges

Being fluent in English

EXPERIENCE

2-3 years of experience in an operations support role or similar:

• Operations supervisor
• Team leader

SKILLS

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Solving skills with attention to detail

ATTRIBUTES

Ability to work effectively in a fast-paced environment.

Demonstrated ability to manage time and prioritize tasks efficiently.

Positive attitude and a proactive approach to problem-solving.

Demonstrated ability to manage and lead a team in a cohesive and harmonious manner

PEOPLE & CULTURE:

Develop and maintain a good rapport with clients and team members

Be a positive contributor to the working environment through a good, positive and approachable attitude.