BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
JOB TITL
EEntertainment Supervisor | MAF Entertainment | Operation
s
ROLE SUMMA
RYThe Supervisor plays a key role in ensuring seamless day-to-day operations across the food, beverage, and entertainment zones, supporting the team in delivering high-energy, guest-focused service. This role drives team performance, maintains operational standards, and upholds brand experience across the assigned sit
e.
ROLE PROF
- ILEGuest Experience Leadership: Deliver exceptional, on-brand guest service across games, F&B, and checkouts; resolve complaints professionally and drive upselling and promotio
- ns.Service & Brand Standards: Enforce SOPs, brand rituals, grooming, and service quality while monitoring guest feedback (NPS) and leading service recove
- ry.Operational Excellence: Ensure daily cleanliness, functionality, equipment readiness, and compliance through walkthroughs, audits, and checklis
- ts.Team Supervision & Coaching: Manage staffing, rotations, briefings, and frontline support; coach, motivate, and develop team members to maximize performan
- ce.Financial Control & Compliance: Oversee cash handling, opening/closing procedures, audits, petty cash, contracts, and regulatory requiremen
- ts.Stock & Inventory Management: Manage stock checks, deliveries, verification, inventory reporting, and discrepancy contr
- ol.Health, Safety & Compliance (HSE): Promote a strong safety culture, ensure food safety, hygiene, crisis readiness, and legal complian
- ce.Performance & Business Results: Drive KPIs including NPS, spend per head, P&L, audit scores, OHI, OPEX control, and act as a culture ambassad
or.
REQUIREM
- ENTS
Education & Certification: Hospitality Certificate/Diploma with relevant experience; PIC Level 3 certifica - tion.Experience: 45 years in a high-volume, fast-paced restaurant environment, with 2 years in a supervisory
- role.Ability to stay calm, think clearly, and make sound decisions in demanding situat
- ions.Strong analytical, interpersonal, negotiation, and organizational skills with high attention to detail, speed, and accu
- racy.Passion for culinary excellence and guest service, high integrity, professionalism, and strong follow-thr
ough.
WHAT WE
- OFFER
At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. J - oin us!Work in a friendly environment, where everyone shares positive vibes and excited about our
- future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership
Model.
