Essential Duties and Responsibilities
- Support daily scheduling and dispatch coordination of field technicians
- Handle inbound calls, job entry, and scheduling updates using established procedures
- Communicate with customers via phone, email, and text for confirmations, updates, and follow-ups
- Maintain accurate CRM records, notes, and job status documentation
- Follow up with customers on submitted estimates, support sales conversion efforts, and document outcomes accurately within the CRM system.
- Monitor assigned jobs and notify management of delays, risks, or service issues
- Generate and update internal operational and sales performance reports
- Follow company scripts, workflows, escalation paths, and service standards
- Assist with administrative data entry, confirmations, and documentation accuracy
- Collaborate with the team to support continuous operations
- Contribute to special projects and process improvement initiatives
- Meet baseline productivity, attendance, quality, and customer service expectations
- Additional Job duties as assigned by Management
Minimum Qualifications
- Bachelor's degree required (or clearly equivalent academic credential).
- 1–3 years of experience in operations, administration, dispatch, or customer support preferred
- Strong written and verbal communication skills in English
- Ability to communicate professionally and clearly in a fast-paced customer service environment
- Basic computer proficiency, including CRM systems, spreadsheets, and online collaboration tools
- Strong organization, attention to detail, and time-management skills
- Team-oriented mindset with proactive problem-solving ability
- Ability to work U.S. business hours (Pacific Time) and operate in a fast-paced environment
Physical & Work Requirements
- Prolonged sitting, typing, and phone use
- Reliable internet connections
- Ability to work scheduled shifts, including evenings, nights, or weekends.
- Location is based in Cairo, Egypt
- This role is hybrid and requires working in the office on scheduled days.
Competitive pay in USD or EGP
