Operations Support Engineer

Job Title: Operations Support Engineer

Location: Riyadh, Saudi Arabia

Duration: Full-Time

Job Summary

• Responsible for ensuring the smooth, secure, and continuous operation of systems.
• Provide operational support for hardware, software, and network-related issues.
• Perform Windows Server and Client installation, configuration, and maintenance.
• Review application and system logs to diagnose and resolve issues.
• Troubleshoot servers, workstations, and peripheral devices.
• Work in a live operational environment where system uptime and reliability are business critical.

Required Technical Skills

Strong knowledge of:

• Windows Server (2019/2022/2025)
• Windows Client Operating Systems
• Experience with:
• Windows Event Viewer
• Application log analysis and troubleshooting
• Hands-on hardware troubleshooting experience involving:
• PCs
• Servers
• Storage devices
• Power supplies
• Biometric devices
• Scanning equipment
• Basic networking knowledge:
• TCP/IP
• LAN/WAN
• DNS
• DHCP
• Familiarity with Active Directory administration.
• Experience using:
• Remote Desktop tools
• Incident management/ticketing systems
• Monitoring dashboards

Preferred Skills

• MS SQL Server knowledge (basic queries and troubleshooting).
• ITIL-based Incident, Problem, and Change Management exposure.
• PowerShell or Batch Scripting experience.

Experience supporting:

• Airport systems
• Border control systems
• Immigration systems
• Self-service kiosks
• Automated gate solutions

Education & Experience

• Bachelor's Degree or Diploma in:
• Computer Science
• Information Technology
• Electronics
• Related disciplines
• 1-3 years of experience in:
• IT Operations
• Technical Support
• System Administration
• Infrastructure Support

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Windows Server Administration
• MCSA / MCSE