Job Overview:
The Oracle Lead CC&B Support Engineer is responsible for leading the day-to-day support, administration, and enhancement of Oracle Utilities Customer Care & Billing (CC&B) applications. This role combines deep technical expertise, functional understanding of utility business processes, and leadership skills to ensure system stability, performance, and alignment with business requirements in a mission-critical environment.
Key Responsibilities / Duties:
Technical Responsibilities:
- Troubleshoot and resolve application issues and bugs.
- Customize workflows, business rules, and user interfaces.
- Support integration with enterprise systems (CRM, ERP, GIS).
- Manage data migration and transformation tasks.
- Utilize technical skills in SQL, Java, XML, and Oracle Utilities Application Framework (OUAF).
Admin Responsibilities:
- Monitor system performance to ensure high availability.
- Resolve login issues and handle user creation.
- Apply patches, support system upgrades and perform housekeeping tasks.
Functional Responsibilities:
- Provide day-to-day functional support for Oracle CC&B.
- Configure the system based on business requirements.
- Ensure data integrity and consistency across systems.
- Collaborate with business analysts to align system behavior with business needs.
- Apply domain knowledge of utility industry processes and CC&B modules (Customer Information, Billing, Payments, etc.).
Job Requirement:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 5 - 8 years of hands-on experience with Oracle Utilities CC&B.
- 3+ years of L2/L3 production support experience in a utility environment.
- Proven experience leading or mentoring application support teams.
- Strong expertise in Oracle Utilities CC&B architecture and modules.
- Solid hands-on experience with Oracle Utilities Application Framework (OUAF).
- Advanced proficiency in SQL for data analysis and troubleshooting.
- Working knowledge of Java and XML.
- Experience with CC&B batch framework, algorithms, business objects, and UI configurations.
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