Overview
The Order Management Sr. Associate ensures accurate and timely processing of customer orders within a global operations environment. The role supports seamless order flow, leverages automation tools, and contributes to operational efficiency through attention to detail and data-driven practices, including ad-hoc and business need and Market conditions.
Responsibilities
- Process and validate customer orders accurately and on time.
- Monitor order flow and resolve discrepancies promptly.
- Collaborate with cross-functional teams to ensure smooth order fulfillment.
- Utilize order management systems and automation tools to maintain efficiency.
- Support continuous improvement initiatives to enhance accuracy and speed.
- Provide timely updates and communicate effectively with internal stakeholders.
Qualifications
- Excellent spoken and written French language knowledge
- University degree
- Previous exposure to similar role is a plus
- Highly effective customer service skills to build and maintain very good working relationships with internal and external customers.
- Excellent attention to detail with data entry and order processing experience.
- Proficient in IT technology with good knowledge of Microsoft Office Excel.
- Ideally good knowledge of order-take systems or SAP, or have the ability to learn and adapt to bespoke systems and processes.
- Excellent communication skills.
- Systematic, disciplined and analytical approach to problem solving.
- Demonstrate ability to work against daily deadlines with the ability to plan and prioritize own workload
- Displays responsible and ethical behavior towards customers, suppliers and others in the organization.
- 0 years of experience in order management or related operations.
- Strong attention to detail and advanced Microsoft Excel skills (pivot tables, formulas, data analysis).
- Proficiency in Microsoft Office; Power BI experience preferred.
- Familiarity with ERP systems (SAP preferred).
- Strong communication skills and a proactive approach to problem-solving.
