Overview
The
Order Management Sr. Associate ensures accurate and timely processing of customer orders within a global operations environment. The role supports seamless order flow, and contributes to operational efficiency through attention to detail and data‑driven practices, including ad‑hoc tasks driven by business needs and market conditions.
Responsibilities
Order Management:
- Back up Sr. Associates and do order management activities on demand
- Create final delivery details and confirm in the system
- Follow-up with 3PL about order status
- Support BU PGT team with closing unconfirmed orders and deliveries: investigate preliminary reason code
- Support interaction with BU team on other topics as requested
Manage return:
- Create return delivery and inform sending WH and 3PL about pick up order
- Generate Credit/Debit notes
Order management performance review (PepsiCo internal):
- Support the SC Customer Support Supervisor with all initiatives to improve GBS service offerings
- Support order management team with all reporting and KPIs tracking
- Excellent analytical skills and numerical abilities;
- Great communication and interpersonal skills;
- Strong Excel & Office package knowledge mandatory;
- Able to handle continuous improvement projects;
- Results oriented;
- SAP experience is a plus
User friendly with IT applications (digitally-oriented)
Qualifications
- University degree
- Excellent spoken and written English language knowledge
- Previous exposure to similar role is a plus (in Customer service)
