Overview
The Order Management Sr. Associate is responsible for managing end-to-end order processing while ensuring product availability and uninterrupted customer supply across multiple manufacturing locations. The role involves creating and monitoring customer orders, reviewing stock and inventory reports, coordinating inter-plant stock conversions and transfers, and driving operational efficiencies through automation and process improvement initiatives. Success in this role requires strong analytical skills, proactive problem-solving, and effective communication with internal teams and key stakeholders to resolve supply and order-related challenges in a fast-paced global environment.
Responsibilities
- Create, monitor, and manage customer orders in compliance with business requirements and service level expectations.
- Review and analyze inventory and stock reports to ensure product availability and identify potential supply risks.
- Coordinate and execute stock conversions and material transfers between manufacturing plants to support customer demand and inventory optimization.
- Investigate and resolve order processing, inventory, and supply chain discrepancies in a timely manner.
- Develop and implement automation tools and reporting solutions to improve order management efficiency, accuracy, and productivity.
- Collaborate with supply planning, manufacturing, logistics, and commercial teams to ensure seamless order fulfillment.
- Build strong relationships with internal and external stakeholders, effectively managing escalations and aligning on business priorities.
- Facilitate clear and proactive communication within the team to ensure knowledge sharing, workload balancing, and operational continuity.
- Support continuous improvement initiatives through data analysis, process optimization, and operational best practices.
- Provide timely updates and actionable recommendations to stakeholders regarding order status, inventory constraints, and supply-related issues.
Qualifications
- 0–2 years of experience in order management or related operations.
- Strong attention to detail and advanced Microsoft Excel skills (pivot tables, formulas, data analysis).
- Proficiency in Microsoft Office; Power BI experience preferred.
- Familiarity with ERP systems (SAP preferred).
- Strong communication skills and a proactive approach to problem-solving.
- English language proficiency is preferred.
