Order Processing Assistant - Own Visa/Freelance Visa (Female)

Contract Duration: 6 months

Job Description:-

The Order Processing Assistant is responsible for ensuring that all customers orders are processed accurately and sent within the given timeframe. This includes understanding sales processes and managing relationships with assigned customer accounts, sales areas, and product ranges.

Roles and Responsibilities:-

Respond to customer inquiries (emails, phone, and fax) using best practice guidelines, approved scripts, and process guidelines.

Monitor the general order-receiving email ID and ensure 100% of orders are processed in the ERP system(SAP) before the cutoff time.

Perform daily checks for duplicate, missing orders, and item changes.

Ensure close coordination with Sales, Warehouse, Distribution, and Finance for 100% delivery.

Responsible for daily closing procedures, including reconciliation of processed orders vs. orders received in email/phone/fax.

Track pending orders daily and coordinate with the distribution team to ensure delivery.

Investigate and resolve customer queries.

. Escalate issues as required and report to the Team Supervisor.

Take ownership of queries and work proactively to resolve them.

Work within agreed service levels, striving to exceed customer expectations.

To be flexible to work as a reliever for coworkers in both Dubai and Sharjah regions, including any assigned shifts as per operational requirements.

Required Skillset:-

Proficient in using ERP software (SAP)

Data Entry

MS Office

Communication Skills

Organizational Skills

Typing Skill and accuracy

Computer literacy

Good typing Speed