OSS/Tools Administrator

Job Description: OSS/Tools Administrator (ManageEngine & AppDynamics)

Location: Dubai, UAE (Onsite)

Employment Type: Full-time

Job Summary

We are seeking a skilled OSS / Tools Administrator to manage, maintain, and optimize our enterprise monitoring and management tools, specifically ManageEngine modules and AppDynamics. The ideal candidate will ensure smooth operation, configuration, and administration of these tools to support IT, network, and application performance monitoring across the organization.

Key Responsibilities:

Administer, configure, and maintain ManageEngine modules including:

o OpManager Plus Network monitoring and performance management

o Endpoint Central Endpoint management and patching

o Secured Gateway Server Secure remote access management

o EventLog Analyzer Central & Managed Log management, auditing, and compliance

o Site24x7 On-Premise Poller On-premises monitoring integration

Manage and optimize AppDynamics APM tool for application performance monitoring, including

dashboards, alerts, and reporting.

Monitor system health, performance metrics, and alerts to proactively identify and resolve issues.

Collaborate with IT, network, and application teams to configure monitoring, reporting, and

automation workflows.

Maintain user roles, access permissions, and security within the tools.

Perform regular upgrades, patching, and backup/recovery procedures for ManageEngine and

AppDynamics environments.

Generate reports, dashboards, and analytics for senior management and operations teams.

Troubleshoot integration issues with other IT systems and tools.

Provide training and documentation for end-users and IT staff on tool functionalities.

Implement best practices and governance policies for tool usage.

Skills & Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

Proven experience administering ManageEngine modules and AppDynamics.

Strong understanding of network, server, and application monitoring concepts.

Experience in alerting, threshold configuration, and root cause analysis.

Knowledge of ITIL processes and incident/change management frameworks.

Scripting experience (PowerShell, Python, or Bash) for automation is a plus.

Strong analytical, problem-solving, and communication skills.

Preferred Certifications:

ManageEngine Certified Professional (MCP)

AppDynamics Certified Associate / Professional

ITIL Foundation v4