The Partner Success Manager is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market sell and deliver the company's SaaS solutions to their customers. The Partner Success Manager 3 serves as the primary post-onboarding contact for partner engagement ensuring alignment with program objectives and mutual business outcomes.
Responsibilities
- :Build and manage strong relationships with assigned partners acting as their advocate within the organization
- .Drive partner enablement by coordinating product training sales resources and marketing tools to improve adoption and sales readiness
- .Collaborate with partner sales and partner marketing to support joint business plans demand generation activities and revenue goals
- .Monitor partner performance against KPIs (pipeline growth certifications customer satisfaction renewal rates)
- .Provide guidance on go-to-market execution technical enablement and customer lifecycle best practices
- .Serve as the central point of escalation for partner-related issues ensuring quick resolution and positive experience
- .Gather partner feedback to inform product support and program improvements
- .Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team
.
Qualification
- s:Bachelor's degree or equivalent experien
- ce3+ years of experience in partner success channel management customer success or account management within a SaaS environmen
- t.Microsoft Windows and Office proficie
- ntStrong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and ta
- ctStrong organizational multi-tasking and time management skil
- lsStrong collaboration skills applied successfully within team as well as with all levels of employees in other are
- asStrong Microsoft Excel skil
- lsStrong leadership sound judgement and business acumen skil
- lsStrong facilitation and project management ski
- llStrong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of departme
- ntStrong data gathering interviewing and analytical/problem solving skil
- lsStrong critical thinking and problem solving skil
- lsStrong ability to use original thinking to translate goals into the implementation of new ideas and design solutio
- nsSelf-motivated with the ability to manage projects to completion with minimal oversig
- htAble to thrive in a fast paced deadline driven environme
- ntStrong attention to deta
- ilDemonstrated ability to influence motivate and mobilize team members and business partne
- rsStrong ability to develop and use engaging informative and compelling presentation methodologi
- esStrong ability to handle sensitive information with discretion and ta
- ctStrong ability to establish rapport and gain the trust of others; effective at gaining consens
- usAbility to work independently and in a team environme
- ntAbility to coach mentor and provide feedback to team members in a timely mann
- erStrong knowledge of systems administrati
- onStrong knowledge of Microsoft Operating systems and produc
- tsStrong understanding of SaaS business models partner ecosystems and customer lifecycle managemen
t.
