The primary purpose is to ensures the effective management, availability, and promotion of genuine parts and accessories to support aftersales operations. They oversee inventory control, streamline parts logistics, and coordinate with service teams to maintain high customer satisfaction.
Roles and Responsibilities:
- Oversee daily operations of the parts and accessories department, ensuring smooth workflow and timely availability.
- Manage inventory levels, conduct stock audits, and ensure accurate ordering and replenishment.
- Coordinate with service advisors, technicians, and suppliers to meet customer and workshop requirements.
- Implement sales strategies to promote genuine parts and accessories, driving revenue growth.
- Train and guide parts staff to maintain high performance and product knowledge.
- Ensure adherence & compliance with policies, procedures, ISO standards, Health & Safety requirements, ethical code of conduct & values.
Key Accountabilities:
- Maintain optimal stock levels and minimize obsolete inventory.
- Achieve targeted sales and profitability for parts and accessories.
- Deliver exceptional customer service and meet satisfaction KPIs.
- Ensure accurate documentation, reporting, and adherence to company processes.
- Support aftersales operations by ensuring timely and efficient parts supply.
- Continuously seek opportunities for personal and professional development.
Qualifications/Requirements/Experience
- Diploma or bachelor's degree in automotive engineering, Business Administration, Supply Chain Management, or a related field.
- 10 years of experience in automotive aftersales, preferably in a premium or luxury brand environment.
- Prior experience in parts, accessories, or inventory management within the automotive sector.
- Local market experience is essential, while international exposure in similar roles is an added advantage.
- Certification or training in inventory management or automotive parts (preferred).
- Knowledge of ERP or Dealer Management Systems (DMS) used in automotive aftersales operations.
- Strong knowledge of automotive parts, accessories, and aftersales operations.
- Proficiency in inventory management systems and MS Office applications.
- Good organizational and multitasking skills with attention to detail.
- Strong communication and customer service skills.
- Ability to lead and motivate a small team effectively.
- Basic analytical and sales skills to drive accessory performance.
Please note only shortlisted candidates will be contacted! Thank you for your interest in joining us!
