Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Job Purpose
To manage and grow parts sales by directly supporting existing customers and developing new business opportunities. The PSSR (Parts) will act as the key point of contact for spare parts inquiries, ensuring customer satisfaction, timely delivery, and sales growth without involvement in service operations..
Job Responsibilities
- Maintain and grow relationships with fleet customers, independent workshops, and retail clients for parts sales.
- Identify customer needs and offer suitable parts solutions from inventory or ordering channels.
- Follow up on quotations, parts orders, and ensure timely delivery and invoicing.
- Monitor market trends and competitors pricing and availability to maintain competitiveness.
- Coordinate with warehouse and logistics teams to ensure proper order fulfillment.
- Maintain accurate records of customer interactions, sales pipeline, and follow-ups.
- Achieve monthly/quarterly sales targets and contribute to parts department growth.
- Ensure high standards of customer satisfaction and professionalism at all times.
- Attend product training and keep up to date with new parts and accessories.
- policies.
Job Requirements
Qualification
Qualifications & Skills
- Diploma or Bachelor's degree in Automotive, Mechanical Engineering, or related field.
Experience
- 24 years experience in commercial vehicle parts sales (B2B or B2C).
- Strong knowledge of parts catalogs, EPC systems, and inventory software.
- Excellent communication, negotiation, and customer handling skills.
- Valid UAE driving license (if field visits are part of the role).
- Fluent in English; Arabic is a plus.
Knowledge & Skills
Product Knowledge: knowledge of Parts items buses and trucks. Proficient in operating parts catalogue (electronic/manual)
Sales and Marketing:- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Market Knowledge:- Knowledge of target customer, industry, territory, etc.
Language:- Proficient in English language (Verbal and written), Arabic and Hindi would be an added advantage
Persuasion:- Persuading others to change their minds or behaviour.
Active Listening:- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Negotiation:- Bringing others together and trying to reconcile differences
Social Perceptiveness:- Being aware of others reactions and understanding why they react as they do
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
