Patient Relations officer

Company Description

Healthagon is a Technology and Healthcare provider dedicated to improving well-being and rehabilitation. With a focus on the human body, Healthagon aims to empower individuals to live healthier lives. Through innovative solutions and comprehensive care, Healthagon is committed to creating a positive impact on health outcomes. Our approach is rooted in advancing technologies and providing excellence in healthcare services.

Role Description

This is a full-time on-site role for a Patient Relations Officer, located in Dubai. The Patient Relations Officer will be responsible for managing patient interactions, addressing inquiries and concerns, and providing exceptional customer service. The role includes coordinating appointments, ensuring patient satisfaction, and serving as a liaison between patients, staff, and healthcare professionals. The successful candidate will work closely with the team to ensure a seamless patient experience and maintain a high standard of care. Lastly, administrative work.

Qualifications

• Strong communication, interpersonal, and problem-solving skills
• Proficiency in record management, scheduling, and patient engagement systems
• Ability to manage conflict resolution and patient satisfaction professionally
• Knowledge of healthcare operations, policies, and customer service principles
• Fluency in English; additional languages are a plus
• Experience in administrative support or patient-facing roles within the healthcare sector
• High level of organizational skills and attention to detail