JOB PURPOSE :
Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives.
Jobholders might act as internal consultants and facilitators through providing guidance to deliver and perform operational activities.
Their main operational role includes developing organizational performance management framework, discussing ZATCA's strategy's performance with relevant stakeholders, and recommending remedial actions for challenges and deviations in ZATCA performance.
ROLES AND RESPONSIBILITIES :
- Research and keep abreast of international best practices to identify latest trends, methods and approaches used to analyses strategic and nonstrategic (Operational)
- organizational performance
- Develop an organizational performance management framework to monitor and track strategy implementation and associated key performance indicators (KPIs) against set targets
- Define ZATCA's organizational strategic and operational KPIs dashboard to evaluate the achievement of current ZATCA strategy
- Communicate ZATCA's KPIs dashboard with Business Intelligence to handle the implementation and oversee KPIs measurements and results
- Collect and validate data from concerned internal functions for the enablement of performance analytics
- Review the integration points with data warehouse and tableau
- Analyze issues faced by each function and challenges in achieving the targets and objectives
- Analyse underperformed function/ organizational strategic and operational KPIs
- Analyze organizational performance and impact of strategic plans and initiatives and update stakeholders with dashboards
- Evaluate completeness of plans, initiatives, deadlines and deliverables
- Follow-up on financial metrics such as profit, revenue, cash flow to support in measuring financial performance
- Analyze ZATCA annual performance and highlight issues faced in order to make adjustments and develop tactics to the next year strategic plan
- Handling workshops or meetings with the BoD, Ministry of Finance and relevant stakeholders in order to discuss ZATCA's strategy's performance and results, recommend remedial actions and agree on improvement priorities
- Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
- Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
- Escalate complex problems to the relevant person to ensure cases/issues are closed properly
- Perform other duties as requested
JOB QUALIFICATIONS AND REQUIREMENTS:
- A minimum of 5 years of relevant experience
- Bachelor's OR Master's degree in Business Administration, Statistics, Mathematics, Data Analytics, or equivalent is required
