Company Description
American Express Saudi Arabia, established in 1999 in the Kingdom, is a leading financial services company known for its innovative payment solutions. We are committed to empowering individuals and businesses with tailored credit and charge card offerings that enable financial flexibility and growth. As a leader in the Card Business Payment sector in Saudi Arabia, we support customers with advanced solutions to manage expenses and achieve success. Our globally integrated network delivers world-class products, insights, and experiences that enrich lives and drive business advancement. Join us as we continue to uphold our promise of providing unparalleled backing to our customers.
Role Description
This is a full-time, on-site role located in Riyadh for a Performance Management Specialist. This individual will play a key role in supporting and managing the performance management cycle, including setting goals, providing feedback, conducting performance reviews, defining KPIs, and creating a performance management calendar. The ideal candidate should be data-driven, detail-oriented, and have a passion for developing talent and improving organizational performance.
Core Responsibilities:
- Performance Review Process:
- Assist in the coordination and execution of performance review cycles, ensuring timely and effective feedback.
- Collaborate with managers and employees to ensure clear understanding of performance expectations, feedback processes, and development goals.
- Maintain performance management systems and tools, ensuring accuracy and ease of use.
- Goal Setting & Alignment:
- Support the process of setting individual and team goals, ensuring alignment with overall company objectives.
- Track goal progress and provide regular updates to managers and employees on performance metrics.
- KPI Development & Departmental Alignment:
- Work with department heads to develop Key Performance Indicators (KPIs) that align with departmental and organizational goals.
- Ensure that KPIs are measurable, achievable, and tied to performance reviews and employee development plans.
- Monitor departmental performance against KPIs and provide regular insights to management.
- Performance Management Calendar:
- Create, maintain, and communicate a comprehensive performance management calendar, ensuring key deadlines and milestones for goal setting, reviews, feedback cycles, and development plans are met.
- Coordinate performance review schedules across multiple departments, ensuring consistency and compliance with organizational timelines.
- Employee Development & Feedback:
- Collaborate with managers to identify performance gaps and recommend development programs or strategies for improvement.
- Provide support in delivering both formal and informal feedback to employees.
- Assist in preparing development plans based on performance appraisals.
- Data Analysis & Reporting:
- Collect and analyze performance data to identify trends and insights.
- Prepare performance-related reports for HR leadership and key stakeholders.
- Suggest improvements based on data-driven insights to enhance overall performance management processes.
- Performance Management Best Practices:
- Stay up-to-date on industry trends and best practices in performance management.
- Provide guidance and training to managers on effective performance management strategies, including giving feedback, conducting performance reviews, and goal-setting.
- Assist in refining and evolving the organization's performance management strategy.
- Employee Engagement & Well-being:
- Help foster a culture of continuous feedback and recognition.
- Support employee engagement initiatives tied to performance and recognition programs.
- Participate in activities to boost employee morale and overall organizational culture.
Qualifications
- Proficiency in Performance Management and Performance Appraisal processes
- Strong Analytical and Finance skills
- Experience in Program Management and implementation of performance improvement plans
- Excellent communication and collaboration skills
- Familiarity with industry best practices in performance measurement and improvement
- Bachelor's degree in Business Administration, Human Resources, or related field (Master's degree is a plus)
- This job is for Saudi National only
- Experience in financial services or a related industry is an advantage.
- 2–4 years of relevant experience
- CIPD certification is a plus
- Advanced level of English proficiency
