Personal Assistant (Intern Unpaid)

Job description

Position Overview:

We are looking for a motivated Ops Associate to assist the Ops Manager in implementing

and overseeing internal and client operations in Dubai. The role involves structuring internal

processes, ensuring operational consistency, and guaranteeing a smooth and professional

client experience.

Required Skills:

Exceptional organization and attention to detail

Excellent written and verbal communication in French and English

Ability to structure and document complex processes

Autonomy and strong prioritization skills

Ability to set up basic client onboarding and management systems

Objective:

Ensure clarity, consistency, and reliability in client onboarding and management for the two

types of ChatDune services:

On-demand PA service (FrontApp)

Clients with custom workflows

The intern will support the Ops Manager in creating, monitoring, and optimizing all processes

related to onboarding and client management, ensuring every client receives a structured

and professional experience from day one.

1. On-demand PA Service (On-demand client service)

The intern will assist in implementing and monitoring a clean, consistent, and complete

onboarding process, from the free trial to subscription:

Structure and track the Welcome to ChatDune calls process

Schedule introduction calls for each new free trial

Ensure client expectations and needs are well understood

Answer clients request

Assist in planning and tracking the second call before subscription to confirm

readiness and answer questions

Create and maintain an onboarding checklist to centralize all essential client

information:

Contact details and main points of contact

Work preferences and habits

Recurring tasks

Special instructions or constraints

Develop a clear, standardized briefing template for the FR Ops team

Ensure all key client information is captured consistently

Provide full visibility for FR and UAE teams so everyone is aligned

2. Clients with Custom Workflows

For clients requiring a specific onboarding process, the intern will actively collect and

structure all operational information and ensure follow-up to guarantee smooth execution:

Schedule and participate in the first onboarding call

Prepare the agenda and assist with structured note-taking

Clarify client objectives, deadlines, and expectations

Create and use a standardized questionnaire to collect:

Complete workflow description (step by step)

Required tools, portals, and access

Recurring tasks and frequencies

Preferences, constraints, and sensitivities

SLA requirements (response times, execution deadlines)

Assist in estimating the workload per client

Identify task volumes and critical points

Detect risks or bottlenecks

Propose required staffing (internal or additional PA support)

Summary:

The intern will act as the Principal Coordinator for the Ops Manager, ensuring that every

client onboarding and management process is structured, documented, and rigorously

followed. They will also contribute to ensuring the team operates smoothly and efficiently,

with the main objective of optimizing client retention and satisfaction.