Role Summary
Joud Coffee is hiring a PMO Manager (Workflow & Execution) to build and run our company-wide operating system for execution. This role owns how tasks and projects are requested, prioritized, approved, executed, tracked, escalated, and closed across all departments.
We will rely heavily on a work management platform (e.g., Wrike, Asana, Monday.com, ClickUp, Jira) as the system of record, and a communication platform (e.g., Slack, Microsoft Teams) as the communication layer. Your job is to ensure all departments operate on the same drumbeatclear owners, clear deadlines, clear definitions of done, and predictable delivery.
Reporting line: Managing Director (Office of the MD)
This is not a status reporting job
This role is expected to be proactive and outcome-driven:
- Identify bottlenecks, root causes, and execution gaps
- Redesign workflows and standards to remove friction
- Push stakeholders to meet commitments and targets
- Escalate early with facts and solutionsnot excuses
What you will own
1) Workflow policy
- Define work types: Request / Task / Project / Program
- Standardize: required fields (owner, due date, stakeholders, definition of done), statuses, milestones, and approval gates
- Define handoffs between departments (who owns what, when, and what complete means)
- Establish rules of engagement: communication vs execution tracking
2) Work management platform design & administration
- Build the workspace structure across departments (spaces, permissions, templates)
- Create intake/request forms so work enters the system cleanly (no chaos via DMs)
- Build templates for repeatable work (launches, openings, procurement, etc.)
- Set up dashboards, reports, and automations to enforce hygiene and accountability
3) Cross-functional governance and delivery cadence
- Run weekly leadership execution governance:
- priorities, capacity, blockers, decisions, accountability
- Run cross-functional tracking for dependencies and escalations
- Maintain a single master portfolio view: what matters most, who owns it, when it ships, what's blocked
4) Bottleneck hunting & continuous improvement
- Diagnose recurring delivery failures (late approvals, unclear briefs, missing owners, resourcing conflicts)
- Run problem-solving sessions and implement fixes (process changes, templates, role clarity, SLAs)
- Improve cycle time, reduce rework, and eliminate firefighting
5) Stakeholder management & performance push
- Drive departments to meet commitments and targets through clear planning and follow-through
- Hold owners accountable to due dates and quality standards
- Escalate decisively when delivery is at risk
Examples of workflows you will standardize
- New store opening / fit-out readiness milestones
- Menu item / LTO launch end-to-end
- Marketing campaign execution (brief creative approvals launch post-mortem)
- Procurement & capex workflow (quotes approvals PO delivery closeout)
- Facilities maintenance ticketing & SLAs
- Hiring request onboarding checklist day-30 check-in
What success looks like
Within 90 days, we should see:
- A clear, enforceable Workflow Policy v1 implemented company-wide
- Consistent intake discipline (clean requests, owners, due dates, acceptance criteria)
- Leadership visibility via dashboards: priorities, owners, blockers, delivery risk
- Measurable improvement in:
- on-time milestone delivery
- blocker resolution time
- cycle time (request completion)
- reduction in last-minute firefighting
Requirements
- 48 years in PMO / project execution / operational excellence / business operations
- Proven experience implementing and running a work management system (e.g., Wrike/Asana/Monday/ClickUp/Jira)
- Strong stakeholder backbone: can challenge, align, and push senior stakeholders professionally
- Highly structured: writes clearly, defines done, designs templates, runs tight meetings
- Proactive mindset: identifies problems early and fixes them
Nice to have: multi-site retail / hospitality / F&B experience; Arabic
How to apply
Share 23 examples of:
- a workflow/governance system you implemented (what changed and impact)
- platform setups you built (templates/forms/automations/dashboards)
- a case where you removed a bottleneck and improved delivery performance
