Premium Guest Relations Representative - Egypt

Make the world your home

At Etihad, we believe that exceptional journeys begin with exceptional people. As the national airline of the United Arab Emirates and one of the world's fastest-growing airlines, we connect Abu Dhabi to over 100 destinations worldwide but it's our people who make every journey truly remarkable

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We're searching for passionate, detail-oriented professionals to join our Premium Guest Relations team in Egypt, a dedicated group responsible for managing the travel experiences of our most valued VIP guest

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In this role, you'll be the single point of contact ensuring seamless, personalised service from the moment a booking is made until the journey's end. You'll handle complex itineraries, coordinate with service delivery teams across the network, and act as an ambassador of Etihad's world-class hospitality. No two days are ever the same each interaction is an opportunity to create unforgettable experiences and represent the very best of Etih

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What You'll

• Do:Handle all VIP bookings, enquiries, and itinerary management with precision and care across email, WhatsApp and ph
• one.Manage Etihad Guest redemption bookings and special service requests, ensuring every journey reflects our commitment to excelle
• nce.Build and maintain close relationships across service delivery areas, ensuring flawless coordination and first-class handling throughout the guest jour
• ney.Make empowered decisions to resolve any service issues swiftly and effectiv
• ely.Maintain guest preference databases, ensuring a personalised experience every t
• ime.Uphold Etihad's highest standards for communication, accuracy, and data confidential

ity.Skills & Requirem

ents
What we're looking

• for:Minimum education: High school diploma or equiva
• lent.Experience in reservation and ticketing sys
• tems.At least 3 years of contact centre or customer service experience, ideally in a travel or hospitality environ
• ment.A passion for delivering inspirational service and building lasting guest relations
• hips.Strong communication, problem-solving, and multitasking sk
• ills.Fluency in written and spoken English and Ar

abic.
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants t

o fly!To learn more, visit etih