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Overall objectives
The Data Platforms Production Support and Operations Lead is responsible for ensuring the availability, reliability, and performance of enterprise data platforms. This role involves managing day-to-day production operations, conducting regular service reviews with business lines, and overseeing incident and problem management activities. The candidate will act as a key liaison between technical teams and business stakeholders to ensure operational excellence and continuous improvement.
Role specific responsibilities
- Ensure high availability and performance of data platforms across on-premise and cloud environments.
- Conduct regular service review meetings with business lines to discuss incidents, problems, and service performance.
- Lead incident and problem management processes, including root cause analysis and resolution tracking.
- Coordinate with infrastructure, Data platforms, and Data Engineering teams to resolve operational issues.
- Implement and enforce operational best practices, including change management and release governance.
- Support audit and compliance requirements related to production operations.
- Drive continuous improvement initiatives to enhance platform stability and service quality.
- Provide leadership and mentorship to production support team members.
General functional responsibilities
-Drive continuous improvement in productions processes frameworks
-Strong engagement with the wider bank's service management teams for operational and process improvisation objectives
Core competencies required
- 12+ years of experience in production support and operations management for enterprise data platforms.
- Strong knowledge of data platform technologies including Cloudera, Azure Databricks, Power BI and Informatica.
- Experience in incident and problem management frameworks (e.g., ITIL).
- Proficiency in monitoring tools and operational dashboards.
- Excellent communication and stakeholder management skills.
- Ability to lead service review meetings and drive resolution of complex issues.
- Strong analytical and troubleshooting skills.
- Experience in banking or financial services industry is preferred.
FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
Job ID: 124998055
