About the Role:
As a Process Intelligence Specialist, you will be responsible for driving process discovery, standardisation, and continuous improvement initiatives across Zahid Group Ecosystem. You will play a key role in analysing and optimising Infor ERP workflows, while extending improvements across multiple platforms.
Key Accountabilities:
- Conduct process discovery workshops with a primary focus on Infor ERP, while extending across Salesforce, Zoho, SAP SuccessFactors, and Microsoft platforms.
- Develop and maintain standardized process documentation and process maps across Zahid Group.
- Collaborate closely with the Technical and Data teams to validate transactional data and event logs from Infor, Snowflake, and other systems.
- Communicate workshop findings, process insights, and recommendations to Functional and Technical teams to support alignment and implementation.
- Analyze Infor ERP workflows and extend insights to Salesforce, Zoho, SAP SucessFactor.
- Redesign processes to eliminate inefficiencies, enhance compliance, and improve overall performance.
- Provide data-driven insights and subject matter expertise to support change management and successful adoption of new processes.
- Establish and standardize best practices for process governance across Infor and other integrated platforms.
- Monitor post-implementation performance, ensuring improvements deliver measurable ROI.
- Ensure compliance with governance standards and benchmark processes against industry best practices.
Qualifications, Skills & Aptitude:
- Bachelor's degree in Management Information System, Business Administration, Industrial Engineering, or a related field.
- Minimum of 5 years of experience in process improvement, ERP optimisation, or operational excellence roles.
- Certifications in Lean Six Sigma (Green Belt or Black Belt), Business Process Management, or Continuous Improvement are preferred.
- Strong understanding of ERP systems (preferably Infor) and integration with platforms such as Salesforce, Zoho, SAP SuccessFactors, and Microsoft tools.
- Proficiency in process mapping and documentation tools (e.g., Microsoft Visio) and data visualisation tools (e.g., Power BI).
- Familiarity with automation tools and low-code platforms (e.g., Power Automate, Zoho Creator).
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Strong communication skills with proficiency in both Arabic and English.
To view the benefits offered by Zahid Group, please visit our Total Rewards page at Careers.Zahid.com.
