Process & Operations Consultant

Position : Process & Operations Consultant

Location: Dubai

Role Type: Freelance / Short-Term Consultancy Engagement

About the Business

We are a fast-growing organization specializing in recruiting and talent sourcing for both short-term freelance projects and full-time positions. We support businesses and live events by ensuring they have access to skilled professionals exactly when they are needed.

Operating in a highly dynamic, project-driven environment, our work involves coordinating talent, clients, timelines, and compliance at pace. Our rigorous screening and selection process ensures the right fit for every role. As we scale, we are focused on strengthening the internal processes that underpin our delivery and growth.

Role Overview

This is a hands-on consulting role for an experienced Process & Operations Consultant who can embed within the business for a defined period. You will work closely with leadership and functional teams to understand how the business operates today, document clear and practical processes, and design a structured operating framework that supports long-term scalability.

This is not a theoretical or advisory-only role it requires close engagement with day-to-day operations and teams.

Key Objectives

• Establish a clear, documented view of current operations
• Build consistent and structured processes across all functions
• Define roles, responsibilities, ownership, and handovers
• Identify gaps, inefficiencies, overlaps, and dependencies
• Leave the business with a practical, scalable process framework

Key Responsibilities

• Embed with leadership and functional teams to understand end-to-end operations
• Map current-state workflows across core functions, including:
• Recruitment & talent sourcing
• Freelance and full-time placement operations
• Client delivery and project execution
• Operations, finance, invoicing, and compliance
• Develop clear SOPs (Standard Operating Procedures) for each role and function
• Define roles, responsibilities, decision rights, and handover points
• Identify bottlenecks, inefficiencies, and operational risks
• Recommend realistic, scalable process improvements aligned with the business model
• Ensure strong alignment between recruitment, operations, and client delivery
• Deliver a clear, well-documented process framework that can be maintained internally

Required Experience & Profile

• Proven experience as a Process Consultant, Operations Consultant, or similar role
• Demonstrated ability to build and document processes from the ground up
• Experience in recruitment, talent sourcing, agencies, events, or other project-driven environments is strongly preferred
• Highly structured, detail-oriented, and comfortable simplifying complex operations
• Confident working closely with teams at all levels
• Practical, commercial mindset focused on what works in real-world operations
• Strong documentation and communication skills

How to Apply

If you are a hands-on process or operations consultant who enjoys bringing clarity, structure, and scalability to growing recruitment and talent-driven businesses, we would welcome your application.