Product Manager

JOB SCOPE :

• Lead the end-to-end development, management, and growth of airport services offered through the airport mobile app and commercial platform, ensuring strong revenue performance, seamless customer experience, and successful integration with airport partners and service providers.

• Drive the evolution of the airport mobile app as a fully integrated commercial platform, enabling passengers to discover, book, and pay for multiple airport services in a seamless, user-friendly digital journey.

JOB RESPONSIBILITIES :

• Define and execute the product strategy and roadmap for airport mobile app and commercial platform services.

• Identify passenger needs and translate them into new service offerings and bundles.

• Manage supplier onboarding, partnerships, and commercial agreements (lounges, fast track, transport, etc.)

• Develop and optimize pricing strategies, packages, and revenue streams.

• Collaborate with IT and E-commerce teams to ensure smooth booking, payment, and user experience.

• Oversee product lifecycle, including performance monitoring, optimization, and enhancements.

• Monitor sales performance, revenue, and utilization, and implement improvements accordingly.

• Manage product content, ensuring accuracy, consistency, and alignment with brand standards.

• Work closely with marketing teams to launch campaigns and drive platform growth.

• Build and maintain strong relationships with airport authorities and external partners.

• Define and continuously improve the end-to-end digital customer journey within the airport mobile app, from discovery to post-service experience.

• Drive product features that enhance conversion, such as real-time availability, dynamic pricing, personalization, and upselling/cross-selling capabilities.

• Develop and manage a scalable marketplace model, including supply-demand balancing, service categorization, and partner performance tracking.

• Work closely with UX/UI teams to ensure intuitive design, ease of navigation, and high conversion rates within the app.

• Analyze user behavior, funnel performance, and drop-off points to optimize booking flow and increase revenue per user.

• Coordinate integration of third-party services (e.g., payment gateways, transport providers, F&B partners) into the platform.

• Define and track key KPIs such as app downloads, active users, conversion rates, average basket size, and customer retention.

• Support the launch of new digital features such as loyalty integration, promo engines, and partner campaigns.

• Ensure operational readiness of all listed services, aligning product availability with real-time airport operations.

• Act as the key interface between commercial, operations, and technology teams to align product capabilities with revenue objectives.

JOB REQUIRE.MENTS :

• Degree in Business, Marketing, or related field

• 4–7 years of experience in Product Management, Business Development, or Commercial roles.

• Strong commercial mindset with experience in pricing, partnerships, or revenue management.

• Experience in travel, hospitality, aviation, or digital platforms is a strong advantage.

• Strong analytical and problem-solving skills.

• Ability to manage multiple stakeholders and cross-functional teams.

• Excellent communication and negotiation skills.

• Excellent command of English.

• Experience in mobile app products, digital marketplaces, or e-commerce platforms is highly preferred.

• Strong understanding of user experience (UX), customer journey optimization, and conversion funnels.

• Familiarity with data analytics tools (e.g., dashboards, app analytics, user tracking) to drive product decisions.

• Experience working with agile development teams and product management tools (e.g., Jira, Trello, or similar).

• Understanding of B2C and B2B2C business models, including digital distribution and monetization strategies.

• Ability to translate commercial objectives into product features and technical requirements.