Role
The Product Specialist Magnesia Spinel Bricks will act as a link between Customer, NPD and Operations teams, manage the technical lifecycle, market positioning, and application support for Magnesia-Spinel Bricks used in cement applications. The role requires deep product knowledge, customer interfacing skills, and cross-functional collaboration to drive product performance, development, and commercial success.
Responsibilities
- Provide technical support on Magnesia spinel brick performance in various applications such as Cement kiln.
- Work closely with customers, sales, and application teams to optimize refractory selection and installation practices.
- Support in product trials, troubleshooting, failure analysis, and post-mortem evaluation at customer sites.
- Collaborate with NPD and manufacturing for product development, formulation improvements, and product positioning.
- Maintain and update product documentation including Product Data Sheets (PDS), application guidelines, and comparison charts.
- Conduct competitor benchmarking and support product portfolio rationalization.
- Deliver technical training for internal teams and customers on Magnesia spinel product line and usage best practices.
- Contribute to strategic discussions on material cost control, sourcing alternatives, and product performance KPIs.
- Support pricing, proposal preparation, and commercial discussions from a technical perspective
Requirements
Essential:
- B.Tech - Chemical/ Ceramic
- Knowledge of manufacturing processes of cement industry, refractory products and application of products.
- Hands-on experience in technical support, customer trials
Preferred:
Interpersonal Skills:
- Ability to work with teams and lead decision-making processes in a team environment.
- Excellent interpersonal communication and listening ability.
Management Skills:
- Strong analytical skills.
- Excellent planning and organizational skills.
- A strong ability to be adaptable and flexible.
- Effective negotiation skills.
- Effective communication Skills.
- Highly motivated / self driven, results oriented.
- Capable of handling multiple priorities.
- Able to generate multiple solutions to problems in order to troubleshoot them effectively.
- Able to collaborate with external and internal customers and stakeholders.
Other Skills:
- Ability to interpret basic financial data.
- Proficient in MS-Office/GSuites.
