Role Snapshot:
We are seeking a skilled and customer-focused Product Support Service Engineer with a strong background in heavy equipment maintenance and after-sales support. The role involves providing technical service support, ensuring optimal equipment performance, and maintaining high levels of customer satisfaction across workshop and field operations.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries, technical issues, and service-related concerns, ensuring timely resolution and strong client relationships.
- Perform routine, preventive, and corrective maintenance on heavy equipment both in the workshop and at client sites.
- Diagnose, repair, and overhaul heavy machinery, which may include disassembly and reassembly of major components.
- Accurately document all service activities, inspections, maintenance records, and repair reports within the company's system.
- Monitor and report on equipment performance, reliability trends, and recurring issues to support continuous improvement.
- Coordinate with internal teams to ensure efficient service delivery and adherence to safety and quality standards.
- Ensure compliance with company policies, OEM guidelines, and safety regulations at all times.
Requirements & Qualifications:
- Strong technical background in heavy equipment, preferably including excavators, cranes, and forklifts.
- Proven experience in product support, service engineering, or after-sales support within the heavy equipment industry.
- Good understanding of hydraulic, electrical, and mechanical systems.
- Strong communication and interpersonal skills with the ability to interact effectively with customers and internal teams.
- Ability to read and interpret technical manuals, service bulletins, and schematics.
- Willingness to travel to customer sites as required.
