Job Purpose
The Project Coordinator will be responsible for overseeing employee relations and day-to-day coordination for the staff in the company. The role requires strong customer service/call centre experience with basic HR knowledge. The coordinator will handle staff queries, grievances, reporting, and ensure smooth project operations.
Requirements
Employee Relations & Support
- Act as the primary point of contact for employees assigned to the client's project.
- Manage employee queries related to payslips, salary certificates, leave, attendance, and general concerns.
- Handle grievances, complaints, and conduct basic investigations when required.
- Ensure professional resolution of issues in coordination with the HR team.
HR & Administrative Support
- Assist employees with HR documentation and policy clarification.
- Maintain accurate employee records, trackers, and databases.
- Support onboarding and offboarding activities for staff.
Project Coordination
- Serve as the liaison between the employee team and companies operations/contact points.
- Coordinate shift schedules, replacements, and manpower requirements.
- Follow up on attendance, performance issues, and operational concerns.
Reporting & Documentation
- Prepare daily, weekly, and monthly reports on staffing, grievances, and project updates.
- Create presentations and maintain trackers using Excel and PowerPoint.
- Candidate Requirements
Education & Experience
- 1-3 years of experience in call centre, customer service, or outsourcing operations.
- Basic HR knowledge or experience in employee relations is preferred.
Technical Skills
- Excellent proficiency in MS Excel and PowerPoint (mandatory).
- Strong reporting, documentation, and data management skills.
Soft Skills
- Strong communication and interpersonal skills.
- Ability to manage a large workforce (160+ staff) with professionalism.
- Problem-solving attitude, organized, and able to work independently.
- High level of maturity, discipline, and stakeholder management capabilities.
- Additional Notes
- Arabic-speaking candidates are preferred.
- Gender and driving license requirements are pending confirmation from the hiring manager.
- Interviews are expected to begin next week
