Job Description
This role is focused on driving large-scale business transformation and process improvement initiatives across commercial and operations functions. It involves partnering with leadership to analyze, redesign, and optimize business processes using structured methodologies such as process mapping, capability analysis, and data-driven assessments.
The position includes evaluating current operations through workshops, interviews, and performance analysis to identify improvement opportunities, cost efficiencies, and alignment with strategic objectives. It also requires conducting root cause analysis, defining business requirements, and developing actionable recommendations supported by clear business cases and ROI.
Additionally, the role supports governance and performance tracking by linking strategic goals to measurable KPIs, while identifying organizational gaps, interdependencies, and inefficiencies. A key aspect is collaborating with stakeholders, mentoring teams, managing risks, and promoting best practices to ensure sustainable improvements and successful transformation outcomes.
Responsibilities
- Partner with department and division leaders to lead implementation of large-scale change / transformations processes across the Commercial and Operations organization.
- Model and apply principles and methods to business processes using a variety of appropriate tools and techniques such as Process Mapping, Capability analysis, to analyze relevant targets and cost savings opportunities.
- Evaluate existing processes using interviews, workshops, document analysis, surveys, Kaizen Events, creating business cases and workflow analysis.
- Identify strengths and areas for process improvement, establishing shared goals between business strategies and improvement initiatives.
- Perform root cause analysis, analyze data for trends and provide recommendations for improvement.
- Meet with business and technical leaders to identify and scope opportunities, outline potential value and ROI, and identify risks and constraints.
- Capture the tactical and strategic business goals that provide traceability through the organization and map them to metrics that provide ongoing governance capability.
- Answer questions from team members about the content or strategy of project tasks.
- Define the data elements shared between the various business units in the enterprise and the relationships between those data elements and processes, people, systems, and other process elements.
- Recognize structural issues within the organization, functional interdependencies, and cross-silo redundancies such as role alignment, process gaps and overlaps, and business capability maturity gaps.
- Provide training and mentorship as required.
- Help project managers identify potential risks and troubleshoot issues related to their area of expertise.
- Communicate with project managers or stakeholders to recommend best practices or processes.
- Share in managing project risks, contingency and mitigation plans.
- Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Hill International, and ensures continued compliance with these requirements while employed by Hill.
- Perform other duties as assigned by the line manager/supervisor.
Qualifications
- Bachelor of Engineering or relevant degree from accredited university.
- Minimum 25 years experience of direct professional oversight of the following functional areas: Project Controls (Cost, Schedule, Scope, Trends); Environment, Safety & Health; Risk Management; Contracts, Procurement; Financial management; Quality Assurance and Quality Control. Experience gained on large projects.
- Preferably with professional certification in change management.
- Expert knowledge of project process improvement, change management, leadership initiatives and managing change in the infrastructure industry environment with major government and/or semi-government projects (preference for Middle East and in KSA experience).
- Extensive experience in developing project management manuals.
- Excellent verbal and written communication skills. Demonstrated ability to prepare and present effective oral and written reports.
- International Experience: Experience of working internationally (preference KSA experience).
