QA & Support Engineer - Insurance - Riyadh, Full Time
Our client, a leading Global Insurance organization, are looking for a QA & Support Engineer to join their Riyadh office. The Quality & Support Engineer is responsible for ensuring the quality, stability, and performance of software applications through automated testing, technical support, and close collaboration with development teams.
Key Responsibilities:
- Design, develop, and maintain automated test scripts for web applications using modern testing frameworks (e.g. Playwright or similar).
- Execute end-to-end, regression, and functional testing to ensure application quality across releases.
- Integrate automated testing into CI/CD pipelines and support defect tracking through to resolution.
- Provide technical support and troubleshooting for application-related issues.
- Diagnose and resolve incidents through debugging, log analysis, and collaboration with internal teams and vendors.
- Support incident, change, and release management activities.
- Monitor application performance and carry out routine maintenance tasks.
- Create and maintain technical documentation, user guides, and knowledge base articles.
- Support end users through training, onboarding, and ongoing assistance.
Required Experience & Skills:
- 46 years experience in QA, automated testing, and/or application support roles.
- Strong experience with automated testing frameworks (Playwright, Selenium, or similar).
- Proven experience working with Insurance and/or Reinsurance systems, including (but not limited to) OpenTwins, Praktora, and Pulse.
- Experience with manual and automated testing methodologies.
- Hands-on experience with CI/CD pipelines.
- Knowledge of JavaScript, Python, or Java for test scripting.
- Experience with SQL, application logs, monitoring tools, and ticketing systems.
- Understanding of web applications, APIs, and system integrations.
Education & Preferred Experience
- Bachelor's degree in computer science, IT, or a related field.
- Experience in regulated or enterprise environments (e.g. financial services or insurance).
- Exposure to performance and security testing is a plus.
Working Conditions
- May involve on-call or shift-based support depending on business needs.
- Flexible working arrangements available per company policy.
Salary: Competitive
Benefits: Visa & Medical Insurance (family), Flight Ticket Allowance, Life Insurance
