Quality Assurance Manager

RESPONSIBILITY :1] Reports to the Operation/QHSEManager

• 2] Responsible for overall QA/QC/FSM activities.

The Role: The QA Manager is responsible for managing the quality assurance functions for corrugated board and carton manufacturing, ensuring that products consistently meet customer specifications, regulatory requirements, and international standards. The role requires driving the implementation and continuous improvement of GCF's Integrated Management System.

MAIN TASKS:

1.Quality Management System: Work with QHSE dept. to implement and maintain GCF's Integrated Management System, maintain quality procedures and ensure compliance with certification requirements, customer specifications, and regulatory obligations. Familiarity with ISO 9001, 14001, 22000, 45001 and FSC.

2.Production Quality Control

Oversee quality control across the corrugating and converting processes including:

• Raw material verification (linerboard, fluting medium, starch adhesive).
• Corrugator parameters such as flute formation, bonding strength, board caliper
• Converting operations including die cutting, creasing, print quality, and carton dimensional accuracy.

3.Laboratory & Testing

Manage the factory's laboratory and ensure testing according to recognized standards, including ECT, BCT, BST, Cobb Test, and manage EMP. Further, ensure proper calibration of testing equipment and reliability of laboratory results.

4.Non-Conformance & Corrective Actions

• Lead root cause investigations for non-conforming products.
• Implement and monitor Corrective and Preventive Actions (CAPA)

5.Customer & Supplier Quality

• Investigate customer complaints and coordinate corrective actions.
• Support customer audits and product qualification trials.
• Evaluate and monitor suppliers of paper, inks, adhesives, and other materials to ensure consistent quality and assist purchase in supplier approval and audits.

6.Audits & Continuous Improvement

• Plan and lead internal quality audits and support certification audits.
• Monitor plant quality KPIs such as defect rates, customer complaints, and waste levels. Present the results during meetings and management review meetings.
• Drive continuous improvement initiatives, utilizing AI tools, to enhance product quality and process efficiency.

7.Team Leadership

• Supervise QC inspectors and QC supervisors, and allocate job audits.
• Provide training on quality standards, testing procedures, and quality awareness across quality and production teams.

Key Competencies

• Ability to communicate effectively and engage with clients
• Corrugated board manufacturing experience
• Packaging quality standards
• Root cause analysis & CAPA
• IMS / ISO compliance management
• Leadership and cross-functional collaboration.

MINIMUM EXPERIENCE / QUALIFICATIONS :

Education

Bachelor's degree in Engineering, Packaging Technology, Paper Technology, Chemistry, or a related field.

Experience

At least 35 years in corrugated packaging or paper-based packaging operations.

Hands-on experience with computer packages like MS-Office and basic AI tools