About the Role
The role involves monitoring and evaluating sales interactions, providing coaching, and collaborating with various teams to enhance performance and drive growth.
Responsibilities
- Monitor and evaluate sales interactions to ensure adherence to quality and compliance standards.
- Provide targeted coaching sessions to enhance agents sales techniques, objection handling, and closing skills.
- Collaborate with Operations and Training teams to implement best practices that drive conversion rates and revenue growth.
- Conduct calibration sessions to align evaluation standards and ensure consistency in feedback.
- Foster a positive, motivating environment while ensuring strong alignment with company values.
Qualifications
- Experience: Minimum 1 year in the BPO industry.
- At least 6 months of experience in the Quality field.
- Proven sales experience.
Required Skills
- Technical Skills: Strong proficiency in Excel and Google Sheets for reporting and analysis.
- Language: English proficiency at B2+ or C1 level (spoken and written).
- Industry Knowledge: Experience in the medical field is a plus.
- Coaching Skills: Ability to mentor, guide, and motivate sales agents to achieve KPIs.
- Personal Attributes: Demonstrated commitment, positive attitude, and strong adherence to company values.
- Strong communication, analytical, and problem-solving skills.
