JOB DESCRIPTION
Role: Quality Control Analyst - Home Finance
Location: Abu Dhabi
Role Purpose:
- Role is responsible to provide advisory matter expertise to Home Finance Sales Unit by being a point of reference and responding to queries.
- Responsible to deliver excellent service in accordance with agreed standards.
- Evaluate department activities and the internal control systems , identify shortcomings and recommend suitable changes to management
Key Accountabilities of the role
These are the main responsibilities of this role:
- Facilitate and perform the Risk & Control Self-Assessment (RCSA) process for Home Finance Sales Department and draft mitigation plan (Issue/action) if gaps are identified for follow up/ revamping of RCSA.
- Support reporting and monitoring of metrics and Key Risk Indicators (KRI) at the product line continuously improve existing body of KRI and related reporting.
- Maintaining and preparing Audit Deliverables and address questions and other requests during audits.
- Provide advisory matter expertise to Home Finance Sales Unit by being a point of reference and responding to queries.
- Write or revise Standard Operating Procedures (SOP) and Process Documents for HF Sales Unit.
- Preparing periodic daily, weekly, monthly MIS Reports, Reviews and Presentations on various parameters including Process & Productivity, Staff Performance , Monthly Disbursement, TAT, Customer Complaints.
- Preparing and maintaining Staff Records including- New staffs Recruitment Report/ Organization Chart/ Warning letters / PIP/ Title Change/ Transfer/ Resignation/ Yearly Performance Plan.
- Support Business Unit with Shariaa/legal/GCD approvals and co-ordination with Risk functions (ORM, FRM, Compliance, Sharia, Legal, Internal Audit) for timely submission of required deliverables and activities.
- Ensure adherence of all bank's prescribed processes, standard operating procedures and central bank local requirements.
- Analyzing & coordinating daily department activities and providing general administrative support.
Specialist Skills / Technical Knowledge Required for this role:
Specialist Skills / Technical Knowledge Required for this role:
Knowledge of the bank's products, services and policies required to undertake the role:
- A detailed knowledge of the home finance process
- Awareness of the regulatory policies and procedures (AML / KYC/Sanctions Guidelines).
- Sound knowledge of Operational Risk Management.
- Understanding of ADIB service standards
Skills required undertaking the role:
- Working knowledge of banking guidelines & processes
- Analytical and research Skills
- Effective Communications skills
- Attention to details
- People management skills
Additional details of exceptional aspects of the demands of the role:
- Ability to work under pressure and stringent deadlines
- Team player
