Roles and responsibilities
- Develop processes, Policies, and plans across business units and divisions of the engineering services group in close coordination with relevant process owners. Ensure they are mapped and updated in the QMS System.
- Establish and maintain effective process governance, ensuring QMS documents are defined, documented, and effectively managed.
- Plan, schedule, and conduct internal audits to assess the effectiveness of the QMS and compliance with ISO 9001:2015.
- Supporting the audit planning, analysis, and reporting for the organisation.
- Manage customer complaints and internal/external non-conformities, ensuring timely investigation, root cause analysis, implementation of corrective actions, and verified closure to prevent recurrence.
- Support the Voice of Customer (VoC), CSAT survey, analyse feedback, and provide actionable insights for continuous improvement.
- Assist in preparing, submitting, and tracking Business Excellence and industry award applications to ensure timely and successful participation.
- Conduct induction training for new hires, providing support for their roles and explaining relevant procedures.
- Conduct analysis of process parameters to identify trends, optimize performance, and drive continuous improvement.
- Identify process bottlenecks and drive improvement projects, leveraging automation, digital initiatives, and Business Excellence practices to enhance operational efficiency and overall business performance.
- Support product certification, ongoing compliance, and customer audits to ensure full adherence to standards and regulatory requirements.
Must have skills:
- Minimum of 3-5 years of experience in Quality Assurance or Business Excellence roles. (Preferably in the HVAC Industry)
- ISO 9001:2015 Internal Auditor Certification
- Proficiency in Excel, PowerPoint, Doc, and Process Flow chart tools
- Strong analytical and problem-solving skills
- Excellent stakeholder management and communication
- Process mapping and SOP development
