Job Title: Quality Engineering Manager
Experience: 10 to 18+ Years (5+ years Relevant in quality leadership)
Job Location: Dubai.
Job Purpose:
The Quality Engineering Manager Retail Technology will lead the end-to-end quality strategy, automation framework, and performance validation for enterprise retail applications, with focus on Store Systems (SIM, POS, Clienteling, RFID) and Oracle Retail back-office systems (RMS, RPM, RESA). The purpose of this role is to ensure reliable, high-performing, and defect-free releases across store and digital systems through robust automation, engineering-led quality practices, and AI-driven testing efficiency.
Key Responsibilities:
- Define and execute the quality engineering strategy for store and retail applications (POS, SIM, Clienteling, RFID, and Oracle Retail (RMS, RPM, RESA)).
- Establish test automation frameworks, performance testing, and observability-driven validation for high-volume retail transactions.
- Lead implementation of AI- and LLM-powered quality tools for intelligent defect prediction, test generation, and regression optimization.
- Collaborate with engineering and DevOps to integrate testing within CI/CD pipelines for continuous quality delivery.
- Oversee non-functional testing (performance, scalability, failover) for store and integration components.
- Partner with product and business teams to define quality KPIs and ensure alignment with business outcomes.
- Build a metrics-driven quality culture, tracking automation coverage, defect leakage, and release readiness.
- Manage and mentor QA engineers, SDETs, and automation specialists across multiple domains.
Required Experience & Skills:
- 1018 years of total experience, with 5+ years in quality leadership within large scale retail or consumer technology environments.
- Hands-on experience testing Store Systems (POS, SIM, Clienteling, RFID), Oracle Retail modules (RMS, RPM, RESA) and integration flows (Metl, ACE, Kong, IBM Gateway).
- Expertise in automation frameworks (Selenium, Appium, Playwright, Cypress, or similar) and API test automation.
- Proven experience in performance and load testing tools (JMeter, Gatling, k6).
- Experience with AI/LLM-based quality tools for intelligent test case generation, code review, or anomaly detection.
- Familiarity with cloud-native and microservices architectures, CI/CD, and containerized testing environments.
- Strong understanding of retail application dependencies, data flows, and operational performance tuning.
Quality & Engineering Leadership
- Drives engineering-led quality shift-left testing, automation-first approach, and real-time observability.
- Defines and monitors quality metrics including automation efficiency, release readiness, and defect escape rates.
- Partners closely with engineering to ensure early defect prevention and performance optimization.
Transformation & Innovation Leadership
- Leads test automation modernization and AI-enabled quality acceleration initiatives.
- Drives adoption of continuous testing practices embedded within CI/CD pipelines.
- Promotes data-driven insights for quality improvement and risk-based testing prioritization.
Stakeholder & People Leadership
- Strong collaboration skills with engineering, product, and release teams.
- Mentors SDETs and QA engineers to enhance test automation, scripting, and analytical capabilities.
- Fosters a culture of accountability, excellence, and innovation within the QE organization.
